Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Customer Experience Manager driving engagement and partnerships in North EMEA. Leading initiatives to enhance customer experience and strategic relationships across various locations.
Responsibilities
- Drive customer engagement across North EMEA
- Spearhead improvement of relationships with strategic customers
- Orchestrate customer experiences in physical, virtual, and hybrid formats
- Showcase trends and packaging solutions at PackRight Centers
- Plan and coordinate events, workshops, and webinars
- Build strong partnerships across the organization
- Localize insights on trends, e-commerce, and sustainability
Requirements
- Business degree at BSC level or equivalent
- 5-7 years business experience (4-5 years in commercial roles)
- Experience in leading Customer Experience of large customers
- Experience in Business Development
- Proficiency in Microsoft Office and Microsoft Dynamic
- Experience working in a multinational, corporate environment
- Stakeholder management experience at senior management level
- Strong communication and presentation skills
- Excellent language skills in English and one Baltic or Nordic language
Benefits
- Paid time off
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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