Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Experience Manager ensuring product availability and optimal service for PPG. Leading a customer-centric team and optimizing processes for enhanced satisfaction and compliance.
Responsibilities
- Define and implement strategies to always deliver superior customer experience across the entire journey (onboarding, retention, long-term value creation)
- Build, coach, and lead a high-performing customer-centric team focused on accountability, collaboration, and continuous improvement
- Collaborate with commercial, supply chain, operations, and logistics teams to anticipate demand, optimize flows, and ensure customer satisfaction
- Enhance the order to cash (OTC) processes, improve tools, and workflows to deliver a flawless customer experience and reduce service gaps
- Efficiently manage complaints and complex situations in coordination with internal stakeholders
- Ensure compliance with industry and regulatory standards (EN9100, export controls, etc.)
- Lead automation and digitalization initiatives to simplify processes and improve customer support quality
Requirements
- Degree in business, management, supply chain, or equivalent (Master’s preferred)
- Proven experience (10+ years) in customer service management, including 7 years in team leadership; supply chain experience is a plus
- Proficient with ERP/CRM tools and digital solutions
- Strong leadership, ability to unite teams and drive transformation
- Excellent communication, negotiation, and conflict management skills
- Analytical mindset, results-oriented, able to thrive in a demanding and international environment
- Fluent in English; proficiency in other European languages is a plus
- Mobility: frequent travel required (up to 50% of the time) across Europe
Benefits
- Opportunities for career growth and development
- Fulfilling workplace environment
- Continuous learning environment
- Embracing the ideas and diversity of others
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.
Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.