Customer Experience Representative supporting users in utilizing Brevo's CRM platform. Handling inquiries and technical support for clients across North America.
About the role
- Monitoring and managing contract renewals and the customer pipeline.
- Facilitating communication with all stakeholders; effectively addressing customer service issues and evaluating customer requests.
- Preparing and presenting customer presentations to review project scope and progress.
- Monitoring and supporting operational KPI improvement across assigned customers.
- Recommending and implementing cost improvement opportunities.
- Tracking quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance.
- Growing sales within the region.
- Influencing customer decision-making on key improvement initiatives.
- Managing new business start-ups after handover from the New Business Development group.
- Coordinating operational planning for key customer events, including holiday planning, grand openings, anniversary sales, and major in-store events.
- Communicating and managing changes to company operational policies and procedures.
- Managing business continuity events as needed.
- Traveling frequently to retail store locations, approximately 30%.
Requirements
- Strong retail operations background required; in-depth knowledge of supply chain preferred.
- Excellent communication and interpersonal skills.
- Strong analytical and business acumen.
- Proven project management skills.
- Proficiency with technical and computer systems.
- Willingness and ability to travel frequently.
- 5-7 years of relevant work experience.
Benefits
- Weekly Pay
- Benefits available from day 1 (medical, dental, vision, and more)
- Company matched 401k
- PTO and Holiday Pay offered
- Career Progression Opportunities
- Tuition Reimbursement
- Employee Health & Wellness program
- Employee Discounts / Purchasing programs
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
SP
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