Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
About the role
- Customer Support Representative assisting German-speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
Responsibilities
- Supporting customers using BUX Investing and, soon, BUX Savings
- Responding to chats, emails, and phone calls with speed, clarity, and care
- Guiding new users through onboarding and helping them get started confidently
- Staying up to date with product updates and internal developments
- Gathering customer feedback and sharing insights with the wider team
- Collaborating across teams to resolve issues efficiently
- Assisting with translations and customer-facing content
- Identifying opportunities to improve processes and helping implement changes
- Maintaining and contributing to the team’s knowledge base
Requirements
- Fluent in German and English (additional European languages are a plus)
- Experience working in a customer-facing/support role
- Interest in financial markets and investing
- Exceptional communication skills to connect with our users
- Quick learner and adept problem solver
- Able to work independently but also willing to jump in and help your team as needed
- Availability for a full-time role (40 hours/week)
Benefits
- International work environment
- Company pension plan
- Flexibility is at our core; we offer a hybrid work environment (1-2 days at the office)
- Working from home allowance
- Mobility benefit
- Gym membership contribution via Urban Sports
- Learning budget and full access to our learning and development platform
- A1 Dutch language course for you (and your partner)
- Delicious lunches at the office
- The possibility to work from abroad for 1 month every 12 months
- Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
- Regular team gatherings and fun company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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