Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.
About the role
- Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
Responsibilities
- Learn TLG’s software solutions – Docuware, BambooHR, Kofax, Office 365, Docusign, etc.
- Install configure and customize software to tackle hot spots and automation needs of customers.
- Analyze workflow of businesses documenting and flow charting the processes
- Account for time on projects
- Communicate effectively with all parties involved to ensure representing TLG in a professional manner
- Any other duties assigned by management
Requirements
- Must possess a current valid driver’s license
- College Graduate
- Computer and Networking Knowledge
- Mandatory – Excel, Access, Database
- Ability to manage time and stay on task while following a delivery schedule
- Ability to work with a team and work directly with customers
Benefits
- paid vacation and PTO
- paid holidays
- 401k
- health, dental and vision insurance
- company paid life insurance
- short/long term disability
Job title
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