Insurance expert providing phone - based broker services and administrative support at Hiscox. Delivering exceptional service and managing inquiries from High Net Worth brokers.
About the role
- Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
Responsibilities
- Managing the funding and settlement process for Business and Commercial loans.
- Collaborating with internal stakeholders to successfully process complex settlement matters.
- Reviewing and analysing complex facility agreements.
- Assisting with loan drawdown activities.
- Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues.
- Identifying opportunities to improve the processes within your team or work area.
- Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issue.
- Contributing to and/or completing reconciliations.
- Completing general administrative duties as required.
- Practicing prudent risk management by identifying and responding to business risks.
Requirements
- Exposure to the home lending/commercial lending process preferred but not essential
- Strong customer service experience with the ability to build relationships with relevant stakeholders.
- High attention to detail and accuracy
- Strong work ethic with a team orientated outlook
Benefits
- flexible working arrangements
- professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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