Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Experience Intern engaging with online customers for a sustainability-focused brand. Handling queries and supporting the community while promoting sustainable products.
Responsibilities
- Respond to comments, messages, and posts across social media channels (Instagram, TikTok, Facebook, etc.)
- Handle customer queries, compliments, and complaints efficiently
- Encourage customers to engage with the Wild community
- Monitor customer sentiment and feedback, flag trends or issues
- Assist with reporting, tracking engagement metrics, and managing inboxes
- Represent the Wild brand authentically and enthusiastically
Requirements
- Excellent written communication skills and a friendly, professional tone
- Organized and can proactively manage competing priorities
- Natural problem solver who stays calm under pressure
- Care deeply about creating a great experience for every customer
- An underlying passion for the planet and sustainability
Benefits
- 25 days holidays + bank holidays + 9 extra remote working days
- Hybrid working, 3 days a week in our shiny new London office
- 4% Company Pension
- Mental well-being support through Spill
- Private healthcare through Vitality
- Weekly early finishes and social events
- Annual L&D budget
- Free breakfast
- Free & discounted Wild products
- 2 x team volunteering days and 2 x personal volunteering days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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