Customer Service Representative assisting patients in hospital registration at Intermountain Medical Center. Fast - paced role focusing on excellent customer service during check - in and information collection.
About the role
- Customer Experience Intern engaging with online customers for a sustainability-focused brand. Handling queries and supporting the community while promoting sustainable products.
Responsibilities
- Respond to comments, messages, and posts across social media channels (Instagram, TikTok, Facebook, etc.)
- Handle customer queries, compliments, and complaints efficiently
- Encourage customers to engage with the Wild community
- Monitor customer sentiment and feedback, flag trends or issues
- Assist with reporting, tracking engagement metrics, and managing inboxes
- Represent the Wild brand authentically and enthusiastically
Requirements
- Excellent written communication skills and a friendly, professional tone
- Organized and can proactively manage competing priorities
- Natural problem solver who stays calm under pressure
- Care deeply about creating a great experience for every customer
- An underlying passion for the planet and sustainability
Benefits
- 25 days holidays + bank holidays + 9 extra remote working days
- Hybrid working, 3 days a week in our shiny new London office
- 4% Company Pension
- Mental well-being support through Spill
- Private healthcare through Vitality
- Weekly early finishes and social events
- Annual L&D budget
- Free breakfast
- Free & discounted Wild products
- 2 x team volunteering days and 2 x personal volunteering days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative supporting patients during the hospital registration process. Utilizing technology to collect information while providing compassionate service in a fast - paced environment.
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