Team Lead CRM responsible for strategic and operational management of customer relationship management at BLUME2000. Leading a team and developing innovative campaigns for customer loyalty.
About the role
- Customer Engagement Specialist in the Practical Guidance team at LexisNexis. Engaging with customers to drive adoption of tech-driven legal content solutions across Australia.
Responsibilities
- Build and strengthen relationships with client stakeholders and end users
- Drive content and product usage and customer satisfaction
- Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
- Deliver tailored content and product training, and support for strategic account trials
- Share customer insights and feedback to the business to inform content and product development
Requirements
- Tertiary qualified (legal and/or communications qualification preferred)
- Prior experience in a customer-facing role preferably within legal software or subscription-based content products
- Exceptional communication and stakeholder engagement skills
- Strong commercial acumen with a customer-first mindset
- Confidence delivering presentations, demonstrations and training sessions
- Understanding of legal practitioner workflows and challenges
- Experience working in a law firm, in-house legal, or legal knowledge team desirable
- High level of emotional intelligence, resilience, and problem-solving skills
- Collaborative and proactive approach with excellent time management
Benefits
- Flexible working arrangements
- Access to learning and development resources
- Annual flu vaccinations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of Transportation Customer Success at Cardinal Health overseeing logistics operations and customer satisfaction. Leading a global team responsible for optimizing deliveries and managing transport systems.
Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
Customer Success Manager driving software adoption and customer value for Rockwell Automation. Helping high - value strategic customers achieve measurable outcomes from software and services in Australia.
Customer Success Manager ensuring successful customer adoption of software and services at Rockwell Automation in Singapore. Collaborating with teams to maximize customer satisfaction and retention.
Senior Manager for Customer Success at Salesforce, driving customer value for retail and consumer goods. Responsible for customer relationship management and success planning for enterprise clients.
Intern in Customer Success Management at plus10 optimizing industrial manufacturing processes with AI software. Engage in international projects and help train customers for software integration.
Customer Success Manager developing strong relationships with heat pump installers in the UK. Driving growth and supporting customer success while enhancing their business operations.
Director of Client Success at Redwood Logistics driving revenue growth and customer retention across enterprise transportation clients. Leading a team to optimize logistics execution and build C - suite relationships.
Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.