Customer Care Specialist responsible for processing orders from partners and churches at Lifeway. Involves handling customer inquiries and maintaining accurate account information.
Responsibilities
Processes customer orders received through phone, chat, mail, fax, and email
Responds to customer inquiries and resolves order-related issues promptly
Maintains and updates customer account information for accuracy
Enters and manages order data in Oracle
Collaborates with internal teams and external partners for order processing
Handles payments from mail orders
Answers and routes corporate phone line calls
Participates in process improvement initiatives
Requirements
High School diploma or equivalent, required
Bachelor's degree, preferred
Required to work in the office 2 days per week
Must be located within the Nashville Metro Area
Actively involved in an evangelical Christian church
Knowledge of warehouse management systems (HK) and other relevant software, preferred
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