Customer Service representative managing inquiries and assisting in sales processes for Intertek's quality, safety, and sustainability services. Engaging with various customer communications and supporting international requests.
About the role
- Customer Care Specialist responsible for processing orders from partners and churches at Lifeway. Involves handling customer inquiries and maintaining accurate account information.
Responsibilities
- Processes customer orders received through phone, chat, mail, fax, and email
- Responds to customer inquiries and resolves order-related issues promptly
- Maintains and updates customer account information for accuracy
- Enters and manages order data in Oracle
- Collaborates with internal teams and external partners for order processing
- Handles payments from mail orders
- Answers and routes corporate phone line calls
- Participates in process improvement initiatives
Requirements
- High School diploma or equivalent, required
- Bachelor's degree, preferred
- Required to work in the office 2 days per week
- Must be located within the Nashville Metro Area
- Actively involved in an evangelical Christian church
- Knowledge of warehouse management systems (HK) and other relevant software, preferred
Benefits
- Comprehensive benefits plans including healthcare
- Vacation and sick time
- Holiday pay
- Care days
- 401(k) plan
- Maternity and paternity leave
- Adoption assistance
- Mission trip time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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