Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
About the role
- Customer Care Specialist at iptiQ, delivering exceptional service and managing customer inquiries. Engaging in solving policy changes and responding to complaints in a hybrid work environment.
Responsibilities
- Impress our customers over phone or in writing with magnificent service
- Respond to queries about the insurance product and purchased policy
- Execute changes to a policy as requested by a customer
- Record claims
- Investigate and respond to customer complaints
- Perform quality transactions timely
- Progress in insurance knowhow, servicing skills and personal development
Requirements
- Experienced in working in a customer care / service centre
- High level of customer service skills with the ability to show empathy and patience
- Listen actively and communicate effectively (verbal and written)
- Fluent in English (minimum B2 level)
- Demonstrates strong interpersonal skills with a positive attitude
- Proactive, solution-oriented and surpasses obstacles
- Good MS office and computer skills
- Experience in primary insurance is a plus
Benefits
- Attractive performance-based bonus
- Hybrid working in offices across the world
- Phenomenal learning & career opportunities
- Culture that encourages new perspectives
Job title
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Experience level
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Degree requirement
Location requirements
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