Hybrid Customer Care Specialist

Posted last week

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About the role

  • Impress our customers over phone or in writing with magnificent service
  • Respond to queries about the insurance product and purchased policy
  • Execute changes to a policy as requested by a customer
  • Record claims
  • Investigate and respond to customer complaints
  • Perform quality transactions timely
  • Progress in insurance knowhow, servicing skills and personal development

Requirements

  • Experienced in working in a customer care / service centre
  • High level of customer service skills with the ability to show empathy and patience
  • Listen actively and communicate effectively (verbal and written)
  • Fluent in English (minimum B2 level)
  • Demonstrates strong interpersonal skills with a positive attitude
  • Proactive, solution-oriented and surpasses obstacles
  • Good MS office and computer skills
  • Experience in primary insurance is a plus

Benefits

  • Attractive performance-based bonus
  • Hybrid working in offices across the world
  • Phenomenal learning & career opportunities
  • Culture that encourages new perspectives

Job title

Customer Care Specialist

Job type

Experience level

Mid levelSenior

Salary

€1,400 - €2,300 per month

Degree requirement

High School Diploma

Location requirements

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