Customer Service Manager at Coles Supermarkets overseeing customer service and daily store operations. Leading a team to ensure exceptional shopping experiences for customers in Beeliar.
About the role
- Customer Care Representative assisting customers with transport orders. Monitoring updates and providing exceptional support for automotive transport inquiries.
Responsibilities
- Monitor online and in-person transport orders, providing updates and information to consigners on the status of their transport orders.
- Handle an average of 80 to 100 inbound calls daily, providing prompt and professional assistance to customers.
- Ensure accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed.
- Process and organize inbound transport requests via phone and email, ensuring timely communication and resolution.
- Maintain constant communication with other transportation teams to proactively identify and track possible issues with automotive transport orders.
- Actively enter data into customer spreadsheets throughout the day, keeping records intact and up-to-date for customer review.
- Perform other duties as assigned by your Supervisor.
Requirements
- High School Diploma or GED
- 2+ years of experience in a call center environment
- Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution.
- Strong ability to establish and maintain effective working relationships with co-workers, supervisors, and vendors.
- Exceptional active listening skills, with the ability to restate and communicate effectively in both written and verbal forms.
- Proficiency in prioritizing, multitasking, and managing tasks in a fast-paced environment.
- Proven problem-solving and decision-making skills, with a focus on meeting deadlines.
- Preferred Experience: Auction or transportation industry experience.
- Familiarity with Google Suite tools.
- Nice to Have’s: Experience working in a transportation or logistics role.
- Advanced organizational skills with an emphasis on data accuracy and documentation.
- Previous experience in cross-functional team communication.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operational Support Specialist overseeing operational processes for CMMS tracking at Vantage Data Centers. Developing workflows and providing ongoing support to Site Operations teams in a hybrid environment.
Technical & Audiology Support Specialist providing support and solutions for hearing systems in Switzerland. Engaging with clients and managing orders with technical expertise.
Accounts Coordinator role managing invoicing and account coordination in GroundProbe Australasia Operations. Seeking detail - oriented and proactive individual ready for an immediate start in Brisbane, QLD, AU.
Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
Customer Experience Intern at VelocityEHS contributing to project work across multiple teams. Ideal for students pursuing a science or business analytics degree, engaging with a global customer experience.
Customer support for Hansaton handling inquiries via phone and email. Flexible part - time role suitable for students with a dynamic work culture.
Kundenservice - Mitarbeiter:in im Bereich Hörakustik in Oberösterreich. Telefonischer Kontakt zu Kunden und Umsetzung von Marketingmaßnahmen.
Product Support Specialist assisting customers via CRM and phone at SmartSense. Resolving inquiries and issues in the IoT space while maintaining performance standards.
Product Support Specialist resolving customer inquiries via email and phone. Managing support tickets while ensuring alignment with SLA’s and customer satisfaction in IOT solutions.