Customer Service representative managing inquiries and assisting in sales processes for Intertek's quality, safety, and sustainability services. Engaging with various customer communications and supporting international requests.
About the role
- Customer Care Representative assisting customers with transport orders. Monitoring updates and providing exceptional support for automotive transport inquiries.
Responsibilities
- Monitor online and in-person transport orders, providing updates and information to consigners on the status of their transport orders.
- Handle an average of 80 to 100 inbound calls daily, providing prompt and professional assistance to customers.
- Ensure accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed.
- Process and organize inbound transport requests via phone and email, ensuring timely communication and resolution.
- Maintain constant communication with other transportation teams to proactively identify and track possible issues with automotive transport orders.
- Actively enter data into customer spreadsheets throughout the day, keeping records intact and up-to-date for customer review.
- Perform other duties as assigned by your Supervisor.
Requirements
- High School Diploma or GED
- 2+ years of experience in a call center environment
- Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution.
- Strong ability to establish and maintain effective working relationships with co-workers, supervisors, and vendors.
- Exceptional active listening skills, with the ability to restate and communicate effectively in both written and verbal forms.
- Proficiency in prioritizing, multitasking, and managing tasks in a fast-paced environment.
- Proven problem-solving and decision-making skills, with a focus on meeting deadlines.
- Preferred Experience: Auction or transportation industry experience.
- Familiarity with Google Suite tools.
- Nice to Have’s: Experience working in a transportation or logistics role.
- Advanced organizational skills with an emphasis on data accuracy and documentation.
- Previous experience in cross-functional team communication.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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