Customer Service & Operations Supervisor overseeing client service activities at DFDS. Ensuring compliance and operational efficiency while managing a diverse team in Marseille.
About the role
- Customer Care Director responsible for global customer support at a telecom scale-up. Leading strategies to enhance customer satisfaction and drive revenue growth.
Responsibilities
- Own the global Customer Support function and drive customer service transformation.
- Define and execute a scalable global Customer Care strategy.
- Build, structure, and lead an internal and external Customer Care team.
- Deploy and optimize helpdesk & CRM tools (Zendesk, Salesforce, Intercom, etc.).
- Collaborate with Product, QA, and Engineering teams on user pain points.
- Align customer care objectives with broader business goals including revenue growth.
Requirements
- 5+ years in Customer Service leadership within tech, telecom, or SaaS.
- Hands-on knowledge of telecom systems and device/network troubleshooting.
- Proven track record managing multi-country support operations.
- Fluent in English and French (mandatory); other languages a plus.
- Excellent command of support tech stack (Zendesk, CRM, dashboards).
- Strong understanding of business KPIs: CAC, LTV, churn, NPS.
Benefits
- Executive-level role with direct impact on global customer experience.
- Cross-functional scope with daily exposure to top-level leadership.
- A chance to build and scale a customer-centric organization from the ground up.
- Join a company on a mission to redefine the mobile experience across borders.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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