Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
About the role
- Customer Care Director responsible for global customer support at a telecom scale-up. Leading strategies to enhance customer satisfaction and drive revenue growth.
Responsibilities
- Own the global Customer Support function and drive customer service transformation.
- Define and execute a scalable global Customer Care strategy.
- Build, structure, and lead an internal and external Customer Care team.
- Deploy and optimize helpdesk & CRM tools (Zendesk, Salesforce, Intercom, etc.).
- Collaborate with Product, QA, and Engineering teams on user pain points.
- Align customer care objectives with broader business goals including revenue growth.
Requirements
- 5+ years in Customer Service leadership within tech, telecom, or SaaS.
- Hands-on knowledge of telecom systems and device/network troubleshooting.
- Proven track record managing multi-country support operations.
- Fluent in English and French (mandatory); other languages a plus.
- Excellent command of support tech stack (Zendesk, CRM, dashboards).
- Strong understanding of business KPIs: CAC, LTV, churn, NPS.
Benefits
- Executive-level role with direct impact on global customer experience.
- Cross-functional scope with daily exposure to top-level leadership.
- A chance to build and scale a customer-centric organization from the ground up.
- Join a company on a mission to redefine the mobile experience across borders.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sales Support Representative providing service to customers at TaskUs. Resolving customer issues via phone, email, and chat to enhance customer experience.
Customer Experience Associate processing financial transactions and advising customers at TD Canada Trust. Striving for customer satisfaction and promoting banking solutions effectively.
Kundenservice Mitarbeiter für Inbound & Outbound in der Volksbank Steiermark. Fokus auf Outbound - Telefonie und Kundenanfragen über verschiedene Kanäle.
Trading Support Specialist at SSW - Trading handling post - trade operations and reporting within a hybrid finance team. Collaborating on key metrics and process optimization in the trading environment.
Customer Service Representative processing orders and inquiries in the manufacturing sector. Role includes maintaining performance metrics and managing customer communications.
Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
Claims Support Specialist managing claims adjustments and recoveries at CareMore Health. Auditing paid claims and coordinating benefits with a focus on customer satisfaction.
Service Office Administrator responsible for assisting with day - to - day activities at Boone Brothers Roofing. Managing administrative tasks, invoicing, and supporting the service team for efficiency and satisfaction.
Customer Service Coordinator managing customer inquiries and maintaining sales lead database at PestCo, a growing Pest Control company in the US.