Analyze all incoming communications (Customer Support + Tech Support).
Investigate support tickets to find recurring errors or bugs.
Research the reasons behind refunds and cancellations.
Analyze customer communications to understand how tone and style influence CSAT, sentiment, and retention.
Work with KPI dashboards (e.g., Superset).
Requirements
3+ years of experience as a Customer Care Analyst, Data Analyst, or similar role.
Strong understanding of Customer Support / Tech Support processes.
Proven experience with SQL and data visualization tools (Tableau, Power BI, etc.).
Experience with Python for analytical workflows.
Strong analytical and problem-solving skills, with the ability to build clear business cases and calculate ROI.
Collaboration & Cross-Functionality: comfortable working across teams (e.g., Marketing, Monetization, Engineering, Finance), fostering shared understanding and collective problem-solving.
Benefits
Health insurance package for hybrid mode (Cyprus, Poland)
Health corner in the Cyprus office
Competitive salary
Flexible paid time off, you get 21 days of annual leave + 10 bank holidays
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