KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Own and scale CRM journeys from onboarding to winback
- Help shape long-term CRM strategy and campaign planning
- Continuously monitor and analyze campaign performance metrics to optimize engagement and conversion
- Analyze performance using Tableau, Deployteq and Google Analytics
- Set up multichannel automations using email, push and in-app triggers
- Plan and launch localized campaigns in 10+ countries
- Test new ideas like gamified flows and app-based campaigns
- Work closely with product, BI, design, content and legal teams
- Support a potential migration to a new CRM tool
Requirements
- 3+ years of CRM experience
- Hands-on with tools like Deployteq or Selligent
- Confident building, QA’ing, and launching email and push campaigns
- Strong communicator and project manager across multiple teams
- Comfortable with fast-paced work and shifting deadlines
- Proactive channel owner mindset focused on performance and quality
- Analytical and data-driven; comfortable with number crunching
- Preferred but not required: Technically confident, able to support a CRM tool migration
- Ability/willingness to work hybrid from Eindhoven office three days per week
Benefits
- Hybrid work model: three days in the office in Eindhoven (Mon, Tue, and Thur)
- Diverse international team (160+ employees from 40+ nationalities)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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