Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- CRM & Sales Excellence Manager at AVIA Pharma managing customer experience and sales processes. Driving CRM strategy and implementation in a growing family business in healthcare.
Responsibilities
- (Co-)lead the selection and implementation of the new CRM system (from requirements analysis to go-live)
- Strategically develop and optimize CRM usage to achieve marketing and sales objectives
- Analyze, define and implement more efficient, data-driven processes in marketing and sales (e.g., lead management, pipeline management, reporting)
- Train and actively support marketing and sales staff in using the new system and the optimized processes
- Ensure data quality and consistency in the CRM system
- Create meaningful dashboards and reports to enable informed decision-making, identify performance bottlenecks and work with marketing to define appropriate target groups
- Serve as the Omnichannel Manager within the BMDS circle as a central coordination function
- Administer, configure and maintain the current and, later, the new CRM system (user management, permissions, customization)
Requirements
- Completed Master's degree in business administration, business informatics, or a comparable field with a focus on marketing, sales or information systems
- Several years of solid experience in CRM administration as well as active involvement/leadership in CRM implementations
- Proficient with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot, Pipedrive, etc.)
- Deep understanding of database structures and system integrations
- Ability to interpret complex data, identify root causes and derive clear, actionable recommendations for management and teams
- Strong facilitation and persuasion skills and the ability to act as a bridge between IT, marketing and sales, engaging all stakeholders
- Structured, independent working style and the drive to not only manage processes but fundamentally improve them
Benefits
- Flat hierarchies and open communication, enabling your personal development and contributing to the continuous improvement of our services
- Unlimited coffee, tea & water during working hours
- Regular team events to foster team spirit — we are stronger together
- Option to work remotely (mobile office)
- Birthday gift — because you're special
- Company pension plan — think ahead for tomorrow
- Subsidy for computer glasses — to keep your vision clear
- E-bike/bike leasing — cycle to work
- eGym Wellpass — because when you're well, we're well
- Special leave for various occasions such as birth, marriage, bereavement
- 30 days of vacation per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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