Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
About the role
- Proposition Executive supporting global live casino and cross-sell promotions at ComeOn Group across multiple brands. Collaborating with teams to enhance retention and brand loyalty.
Responsibilities
- Support and help deliver the central proposition strategy, ensuring we create market-leading experiences delivering enhanced retention and brand loyalty.
- Collaborate with Data, Product management and operation teams to ensure that proposition efforts align with broader business goals.
- Work with best-in-class partners to accelerate proposition initiatives
- Become a subject matter expert of internal and external bonus and reward systems.
- Collaborate with the proposition, local CRM & VIP teams to ensure ComeOn are utilising the best mechanics for cost effective promotions.
- Support the continual global and local promotions and performance.
- Monitor and analyse performance metrics related to personalisation efforts and provide regular reporting and recommendations to senior management.
- Stay up to date with industry trends and best practices related to personalisation and incorporate them into our strategy as appropriate.
Requirements
- 1-2 years in an CRM/Promotions role within iGaming.
- Solid understanding of Casino, Live Casino & Sports product verticals
- Passion for delivering best-in-class experiences for customers.
- An interest and willingness to learn promotion / campaign analysis.
- A self-starter who can deliver personalisation from inception to being in the “customer’s hands”.
- Good organisation and time-management skills.
- Social and loves working in a multicultural environment
- Strong communication skills with the ability to collaborate with many different stakeholders across a high paced company.
Benefits
- A competitive remuneration package inc. a company bonus scheme! 💰
- Fantastic quarterly team events and weekly company events 😎
- A one-time Hybrid Allowance of €250 to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌍
- A comprehensive, International private Health Insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.
Customer Success Manager responsible for onboarding and supporting customer relationships at KnowBe4. Maximizing customer value and satisfaction through effective engagement strategies.
Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.
Client Success Manager delivering exceptional grid value through utility EV managed charging programs. Collaborating with utility partners to maximize impact and achieve meaningful outcomes.
Customer Success Manager facilitating product adoption and client relationships at a health tech firm. Engaging with clinicians to improve outcomes through innovative dental solutions.
Customer Success Manager responsible for a B2B SaaS customer portfolio in Munich. Focusing on retention, growth, and effective customer lifecycle management.