RO
roadsurferCustomer Success Representative
Customer Success Representative providing tailored guidance and high - level support for RV rentals. Working to maximize customer satisfaction through effective communication and problem - solving skills.
About the role
- Developing and executing canvas strategies aimed at guiding users through their product journey.
- Collaborating with cross-functional teams to create engaging and informative canvas content, including emails, in-app messages, and educational materials.
- Leveraging data analytics to gain insights into user engagement patterns and preferences.
- Generating reports and providing recommendations to enhance canvas performance.
- Analyzing user behavior and feedback to continually optimize canvas activities.
- Monitoring engagement metrics and user interactions to identify opportunities for improvement.
- Using customer segmentation strategies to tailor canvases to different user segments.
- Implementing personalization tactics to enhance the relevance and effectiveness of canvas content.
Requirements
- Extensive Experience: you have at least 4 years of related experience in CRM Consumer and Lifecycle Marketing.
- Tool Expertise: you have deep knowledge in CRM tools and marketing automation platforms (Braze is a plus).
- Creative Mindset: You have a strong creative thinking and the ability to develop engaging content that captures attention.
- Structured Communication: You are able to communicate in a structured and convincing manner, adapting your style to build trust positively and professionally with various stakeholders.
- Impact & Ownership: You are results-oriented, bring an entrepreneurial spirit to your tasks, and are visibly passionate about your work.
- Analytical Mindset: You have an analytical viewpoint and the ability to analyse complex data, translating them directly into actionable insights and strategic recommendations.
Benefits
- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Flexible Benefit budget
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
RE
Rhino EntertainmentHead of CRM
Head of CRM driving player engagement for a new sweepstakes venture. Lead campaign strategies and build a high - performing team in a hybrid environment.
NL
NOVALINK SOLUTIONS LLCCRM Administrator
CRM Administrator managing and enhancing Oracle Service Cloud while coordinating various projects at Novalink Solutions LLC. Seeking candidate with strong CRM administration and project coordination experience.
Customer Success Manager ensuring the smooth adoption of software solutions for clients. Supporting commercial activities and improving customer satisfaction in the European market.
MA
MaqsamHead of Customer Success
Leading Customer Success initiatives for Maqsam, the leading Arabic AI - powered Contact Center Solution in the MENA region. Driving customer satisfaction, retention, and growth across our SaaS and CCaaS solutions portfolio.
IN
instacarCustomer Success Coordinator
Customer Success Coordinator delivering support to clients at instacar. Handling after - sales needs and enhancing customer satisfaction through various operational tasks.
AD
atlantis dxWebentwickler, CRM, CX
Web developer creating CRM and Customer Service solutions for clients via SugarCRM and Zendesk. Join our innovative team in Hamburg's hybrid work environment.
AU
Customer Success Specialist engaging and supporting loss prevention teams in the UK. Collaborating with retailers and police to maximize Auror platform use for crime reduction.
SI
Customer Success & Operations Manager ensuring customer satisfaction and operational excellence at Sitemark. Building relationships and streamlining processes to enhance user experience in renewable energy sector.