Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
About the role
- CRM Coordinator supporting the CRM team for UK and Europe, executing multi-channel campaigns and collaborating with the marketing team.
Responsibilities
- Create E-CRM contact plan, including briefing & managing the email end-to-end process alongside EU markets and Regional CRM Manager
- Supporting on Customer Exclusive promotion planning, documentation and set up in relevant legacy systems
- Support with direct mail specification briefs for the design team, including writing copy for all CRM-related marketing collateral & brainstorming with the regional team
- CRM Communication set-up and execution in CRM automation platform (Adobe Campaign) including workflow build, delivery scheduling and automation across Email, SMS and Direct Mail channels.
- Set up workflows for email and Direct mail communications for EU markets
- Managing end to end Direct Mail proofing process between external printer stakeholders and local market teams
- Support on CRM reporting – weekly, monthly, campaign and adhoc.
- Be first point of contact for Local CRM Project leads on adhoc questions
- Develop and implement an ongoing Test/Learn communication plan for each customer type
- Strategy development support alongside Regional CRM Manager
- **
Requirements
- Previous experience in a similar role required
- Strong project management/organisational skills.
- Great attention to detail.
- Marketing flair and good copywriting skills.
- Excellent spoken and written English.
- Proficient in Word, Excel and Powerpoint.
- ESP experience such as Adobe Campaign would be an advantage.
- Knowledge of printing production processes would be helpful.
- Pro-active and analytical individual looking for a next step in her/his marketing career. Must be used to working under pressure and meeting tight deadlines.
- A degree in Marketing would be beneficial
- **
Benefits
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Monthly product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
- Please note some eligibility criteria may apply
- **
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
Customer Success Manager ensuring B2B SaaS clients in the public sector achieve their goals. Collaborating with cross - functional teams and building relationships with key stakeholders.
Customer Success Manager responsible for helping B2B SaaS customers in the public sector achieve desired outcomes. Collaborating with cross - functional teams to provide exceptional service and support.
Customer Success Manager supporting public sector organizations to maximize product value and achieve desired outcomes using Euna Grants. Building tailored success plans and cultivating long - term relationships.
Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
Customer Success Manager ensuring engagement and satisfaction of clients using behavioral health software solutions. Responsible for customer retention, satisfaction, and collaboration across departments.
Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
CRM & Automation Specialist at REGION10 GROUP GmbH enhancing internal systems. Driving process improvements using HubSpot, Make.com, and n8n for multiple departments.