Hybrid CRM Coordinator – 6 Month Fixed Term Contract

Posted 2 weeks ago

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About the role

  • Create E-CRM contact plan, including briefing & managing the email end-to-end process alongside EU markets and Regional CRM Manager
  • Supporting on Customer Exclusive promotion planning, documentation and set up in relevant legacy systems
  • Support with direct mail specification briefs for the design team, including writing copy for all CRM-related marketing collateral & brainstorming with the regional team
  • CRM Communication set-up and execution in CRM automation platform (Adobe Campaign) including workflow build, delivery scheduling and automation across Email, SMS and Direct Mail channels.
  • Set up workflows for email and Direct mail communications for EU markets
  • Managing end to end Direct Mail proofing process between external printer stakeholders and local market teams
  • Support on CRM reporting – weekly, monthly, campaign and adhoc.
  • Be first point of contact for Local CRM Project leads on adhoc questions
  • Develop and implement an ongoing Test/Learn communication plan for each customer type
  • Strategy development support alongside Regional CRM Manager
  • **

Requirements

  • Previous experience in a similar role required
  • Strong project management/organisational skills.
  • Great attention to detail.
  • Marketing flair and good copywriting skills.
  • Excellent spoken and written English.
  • Proficient in Word, Excel and Powerpoint.
  • ESP experience such as Adobe Campaign would be an advantage.
  • Knowledge of printing production processes would be helpful.
  • Pro-active and analytical individual looking for a next step in her/his marketing career. Must be used to working under pressure and meeting tight deadlines.
  • A degree in Marketing would be beneficial
  • **

Benefits

  • Discretionary Company Bonus scheme
  • Contribution Pension Scheme
  • Holiday Allowance – above statutory
  • Flexible Bank Holidays
  • Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
  • Hybrid working for Office based staff– 3 days in the office
  • Work from Anywhere Policy – up to 4 weeks a year
  • Volunteering 1 Day
  • Half day leave for Birthday
  • One day’s holiday for NewlyWeds
  • Discount Scheme
  • Monthly product allocation
  • Reward Gateway – company benefits platform
  • Cycle to work scheme through Reward Gateway
  • Travel Loan through Reward Gateway
  • Subsidised health & wellbeing plan
  • Long service awards
  • Please note some eligibility criteria may apply
  • **

Job title

CRM Coordinator – 6 Month Fixed Term Contract

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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