Key Account/Customer Success Manager enhancing client relationships and identification of upselling opportunities for a performance marketing agency. Collaborating across teams for integrated strategies and high satisfaction.
About the role
- CRM Coordinator supporting the CRM team for UK and Europe, executing multi-channel campaigns and collaborating with the marketing team.
Responsibilities
- Create E-CRM contact plan, including briefing & managing the email end-to-end process alongside EU markets and Regional CRM Manager
- Supporting on Customer Exclusive promotion planning, documentation and set up in relevant legacy systems
- Support with direct mail specification briefs for the design team, including writing copy for all CRM-related marketing collateral & brainstorming with the regional team
- CRM Communication set-up and execution in CRM automation platform (Adobe Campaign) including workflow build, delivery scheduling and automation across Email, SMS and Direct Mail channels.
- Set up workflows for email and Direct mail communications for EU markets
- Managing end to end Direct Mail proofing process between external printer stakeholders and local market teams
- Support on CRM reporting – weekly, monthly, campaign and adhoc.
- Be first point of contact for Local CRM Project leads on adhoc questions
- Develop and implement an ongoing Test/Learn communication plan for each customer type
- Strategy development support alongside Regional CRM Manager
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Requirements
- Previous experience in a similar role required
- Strong project management/organisational skills.
- Great attention to detail.
- Marketing flair and good copywriting skills.
- Excellent spoken and written English.
- Proficient in Word, Excel and Powerpoint.
- ESP experience such as Adobe Campaign would be an advantage.
- Knowledge of printing production processes would be helpful.
- Pro-active and analytical individual looking for a next step in her/his marketing career. Must be used to working under pressure and meeting tight deadlines.
- A degree in Marketing would be beneficial
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Benefits
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Monthly product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
- Please note some eligibility criteria may apply
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Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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