Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
About the role
- CRM Application Consultant enhancing client relationships with Microsoft Dynamics 365. Collaborating to design impactful CRM solutions and applying Agile methodologies in project execution.
Responsibilities
- Samarbete med intressenter för att förstå deras affärsmål
- Översätta behov till kraftfulla Dynamics 365 CRM-lösningar
- Analysera affärskrav och designa, konfigurera, samt optimera Dynamics 365-system
- Felsöka, lösa och kontinuerligt förbättra applikationer för sömlös prestanda
- Genomföra engagerande utbildningssessioner och workshops
- Tillämpa Agile-metodologier för att hantera och genomföra arbete effektivt
Requirements
- Minimi 2 års erfarenhet som Dynamics 365 Applikationskonsult
- Kunskaper i både engelska och svenska
- Relevanta Microsoft-certifieringar (Dynamics 365 Customer Engagement eller relaterat)
- Stark problemlösningsförmåga och uppmärksamhet på detaljer
- Förmåga att arbeta självständigt samt i team
- Utmärkt kommunikations- och interpersonella färdigheter
- Kunskap om SAFe Agile-principer
- Erfarenhet med andra CRM-plattformar (föredraget Salesforce eller HubSpot)
Benefits
- Flexibelt arbetsarrangemang
- Professionell utveckling
- Stöd av seniora specialister
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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