Operations and Customer Success Lead managing corporate wellness programs in India for International SOS. Liaising with clients and overseeing service delivery with a strong focus on digital health initiatives.
About the role
- CRM Analyst managing projects for customer data integration and campaign strategy at Beep Saúde. Collaborating with marketing and product teams to optimize customer engagement across channels.
Responsibilities
- Manage CRM-related projects, including database mapping and integration, customer analytics, campaign strategy and implementation;
- Build automations such as drip/trigger-based rules, data-update automations, and interaction flows (customer journeys);
- Propose and validate tests for content, frequency and channel;
- Responsible for monitoring and reporting on communication results.
Requirements
- Bachelor's degree in Engineering, Statistics, Marketing or Business Administration
- Solid experience in CRM (app push notifications, Email, WhatsApp, SMS)
- Advanced Excel
- Advanced English (reading and writing)
- Familiarity with Salesforce
- Nice to have:
- Knowledge of programming languages (Python/R) or SQL
Benefits
- Health and dental plan for you and your dependents — SulAmérica
- Pharmacy benefit: up to 40% discount on medications
- Meal package: meal allowance (VA/VR), daily snack and on-site stations for a quick break during the day
- Support for physical and mental health: GymPass / TotalPass / Life insurance
- Professional development: discounts at partner educational institutions
- Transportation voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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