Hybrid Credit Manager

at C.H. Robinson

• Job title: Credit Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $71,800 - $149,200 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Rolling Meadows, United States

About the role

• Credit Manager at C.H. Robinson shaping credit policies and overseeing credit evaluations. Leading a team to enhance financial outcomes and ensure risk management in credit operations.

Responsibilities

• Coach and mentor using the Socratic method, asking questions to get at the why behind the what for outcomes.
• Develop strengths among the team to identify upstream KPIs to help be more forward looking, rather than reactive
• Supports both credit and commercial teams on leadership discussions, including executive level calls, both internally and externally, to share insights and gather financial information relative to decision making
• Supports our business partners in regular business reviews, leveraging internal analytics and financial intelligence to provide economic insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
• Serve as an escalation point for credit policy exceptions and operational challenges
• Establish and monitor credit limits to minimize financial exposure while supporting business growth
• Continuously evaluate operational processes for effectiveness and efficiency, leveraging Lean practices to streamline credit operations
• Facilitate problem-solving activities to address root causes of inefficiencies and implement sustainable solutions
• Foster cross-functional collaboration with sales, operations, and finance teams
• Prepare and present regular financial and credit performance reports to all levels of leadership, highlighting key metrics and trends
• Ensure compliance with internal controls, audit requirements, and global regulations
• Develop, implement, and enhance Standard Operating Procedures (SOPs) to meet operational excellence goals
• Leverage technology to improve efficiency and automation in financial and credit processes
• Stay updated on global economic trends, regulatory changes, and advancements in credit and collections management tools and regularly use knowledge to drive better decisions throughout the team and mitigate risk
• Manage, mentor, and develop credit teams across multiple regions to create global practices and ensure consistent application of best practices
• Outlines employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, feedback, and mentoring, development activities and stretch assignments; supports employees with problem resolution
• Commits to teams long-term personal and professional growth and takes accountability for seeing them grow and advance
• Encourages employee feedback through formal and informal channels. Acknowledges and acts on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
• Gathers data and provides input to support the creation of financial performance goals, including a revenue and expense budget, for the team

Requirements

• Bachelor’s degree from an accredited college or university
• Minimum of 5 years of financial reporting, operations, finance, and/or credit experience
• Minimum of 2 years leading and managing teams
• Ability to travel up to 10% (domestically and internationally)
• Ability to demonstrate a deep level of financial knowledge and strong written and verbal communication skills up to executive level
• Ability to demonstrate real application of Lean, Six Sigma, or equivalent process improvement methodology in a leadership position
• CCE, or other credit-related certification(s)
• Proficient in Microsoft Office Suite of Programs, Credit rating software, and ERP systems.
• Strong ability to partner, consult, and influence multiple stakeholder groups
• Ability to effectively implement changes
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment.

Benefits

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities