CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Provide both on-site and remote IT support to internal employees, ensuring quick resolutions to technical issues
- Co-administer systems such as Google Workspace, Okta, and Jamf with a focus on office-specific needs
- Troubleshoot and manage repairs for an all-Mac fleet, ensuring minimal disruption to operations
- Deliver IT training to staff, empowering them to make the most of available tools and technologies
- Co-lead the setup and configuration of equipment and technology for new office locations
- Offer ongoing support to on-site and regional teams, fostering a smooth and productive work environment
- Ensure the security, maintenance, and efficient operation of all IT assets
Requirements
- 4+ years of relevant IT experience
- 4+ years of experience with Google Workspace, Jamf, Okta, and Mac troubleshooting/servicing
- Strong communication and interpersonal skills
- Proactive, detail-oriented, and capable of juggling multiple responsibilities effectively
- Passion for learning and applying new technologies to improve IT systems and processes
- Basic understanding of networking and best security practices
- Experience with IT security protocols and best practices (Nice to Have)
- Apple Device Support or Deployment and Management certifications a plus (Nice to Have)
- Start up experience (Nice to Have)
Benefits
- Medical, dental, and vision insurance
- 401(k) match
- Flexible Time Away + several paid holidays
- In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
- Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- Social events - happy hours, birthday celebrations, holiday parties, & more
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
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