Client Value Executive managing accounts in financial services at TransUnion. Ensuring client satisfaction, product implementation, and driving sales through client relationships.
About the role
- Community Partnerships Coordinator at HomeMade supporting onboarding for Community Partnership customers. Streamlining operations and enhancing engagement within a growing community network.
Responsibilities
- Facilitate and support the safe onboarding of Community Partnership customers to HomeMade.
- Conduct preliminary assessments and safety checks before scheduling virtual assessments to ensure communities are prepared for onboarding.
- Perform a pivotal role in streamlining onboarding processes for Community Partnership to provide a positive customer experience, improving efficiency and customer satisfaction.
- Assist with the operational support for Community Partners, helping them establish their care teams and access local resources such as meals, allied health, and nursing services, etc.
- Provide training and guidance to Community Partners, helping them navigate the nuances of the HomeMade Community Partnership model.
- Track the progress of Community Partners in your portfolio, assessing their success, identifying areas for optimisation, and providing guidance.
- Serve as a bridge between HomeMade and Community Partners, effectively balancing business priorities with community needs. Ensure that Community Partners understand product features that help them meet and adhere to their regulatory requirements.
- Collaborate with the Onboarding Manager and cross-functionally to ensure Community Partners comply with the requirements of the Home Care Package program and their contractual obligations.
- Work with the Onboarding Manager to develop policies and procedures for the Community Partnership onboarding in alignment with the Aged Care Safety and Quality Standards.
- Conduct audits and compliance checks to ensure adherence to agreements and regulatory requirements.
- Assist in the implementation of Support at Home requirements, ensuring compliance and best practices.
- Continuously work to enhance and streamline partnerships for improved operational efficiency and effectiveness.
Requirements
- AHPRA Registration as a Registered Nurse.
- In-depth understanding of the aged care and home care sectors, including regulatory, compliance, and quality standards.
- Experience working with rural and regional communities, with strong insight into local dynamics and service delivery challenges.
- Proven experience building and maintaining relationships with external partners or community stakeholders.
- Strong understanding of compliance frameworks and the ability to interpret and apply Aged Care legislation, Quality Standards, and program requirements.
- Demonstrated ability to design, deliver, and evaluate training to build partner capability and ensure consistent quality of service.
- Skilled in process improvement and service optimisation, with the ability to identify inefficiencies and implement practical solutions.
- Strong analytical and reporting skills, with the ability to track performance, monitor progress, and identify opportunities for enhancement.
- Excellent communication and interpersonal skills, with the ability to influence, educate, and engage a range of stakeholders.
- Highly organised and structured, with the capability to manage competing priorities and deliver outcomes within required timeframes.
- Proficient in using digital systems and software to support efficient operational delivery and reporting.
Benefits
- Power your career ⚡️
- Access parental leave 👶
- Work with flexibility 🏠
- Flexi Leave Days 🌴
- Take a floating public holiday 🫶🏾
- Be rewarded 🏆
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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