Territory Manager at Comfort Medical responsible for territory sales objectives and cultivating key business partnerships. Driving market share and sales growth through effective selling strategies and customer engagement.
About the role
- Community Partnerships Coordinator at HomeMade supporting onboarding for Community Partnership customers. Streamlining operations and enhancing engagement within a growing community network.
Responsibilities
- Facilitate and support the safe onboarding of Community Partnership customers to HomeMade.
- Conduct preliminary assessments and safety checks before scheduling virtual assessments to ensure communities are prepared for onboarding.
- Perform a pivotal role in streamlining onboarding processes for Community Partnership to provide a positive customer experience, improving efficiency and customer satisfaction.
- Assist with the operational support for Community Partners, helping them establish their care teams and access local resources such as meals, allied health, and nursing services, etc.
- Provide training and guidance to Community Partners, helping them navigate the nuances of the HomeMade Community Partnership model.
- Track the progress of Community Partners in your portfolio, assessing their success, identifying areas for optimisation, and providing guidance.
- Serve as a bridge between HomeMade and Community Partners, effectively balancing business priorities with community needs. Ensure that Community Partners understand product features that help them meet and adhere to their regulatory requirements.
- Collaborate with the Onboarding Manager and cross-functionally to ensure Community Partners comply with the requirements of the Home Care Package program and their contractual obligations.
- Work with the Onboarding Manager to develop policies and procedures for the Community Partnership onboarding in alignment with the Aged Care Safety and Quality Standards.
- Conduct audits and compliance checks to ensure adherence to agreements and regulatory requirements.
- Assist in the implementation of Support at Home requirements, ensuring compliance and best practices.
- Continuously work to enhance and streamline partnerships for improved operational efficiency and effectiveness.
Requirements
- AHPRA Registration as a Registered Nurse.
- In-depth understanding of the aged care and home care sectors, including regulatory, compliance, and quality standards.
- Experience working with rural and regional communities, with strong insight into local dynamics and service delivery challenges.
- Proven experience building and maintaining relationships with external partners or community stakeholders.
- Strong understanding of compliance frameworks and the ability to interpret and apply Aged Care legislation, Quality Standards, and program requirements.
- Demonstrated ability to design, deliver, and evaluate training to build partner capability and ensure consistent quality of service.
- Skilled in process improvement and service optimisation, with the ability to identify inefficiencies and implement practical solutions.
- Strong analytical and reporting skills, with the ability to track performance, monitor progress, and identify opportunities for enhancement.
- Excellent communication and interpersonal skills, with the ability to influence, educate, and engage a range of stakeholders.
- Highly organised and structured, with the capability to manage competing priorities and deliver outcomes within required timeframes.
- Proficient in using digital systems and software to support efficient operational delivery and reporting.
Benefits
- Power your career ⚡️
- Access parental leave 👶
- Work with flexibility 🏠
- Flexi Leave Days 🌴
- Take a floating public holiday 🫶🏾
- Be rewarded 🏆
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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