Director of Account Management at Mad Mobile leading customer success strategy and revenue growth in SaaS. Fostering executive relationships and optimizing customer satisfaction and retention metrics.
About the role
- Account Manager managing creative projects at Vodafone to enhance connectivity. Planning and delivering multi-channel campaigns while ensuring alignment with objectives and collaborative creativity.
Responsibilities
- Plan projects in advance, working closely with the creative director and resource manager to assign responsibilities, plot key milestones and identify risks & dependencies
- Advise on those risks & managing them proactively by working up & presenting options
- Ensure learnings from previous projects are applied
- Track your timing plans tenaciously and keep them updated as things change, ensuring that the project team are fully updated, where required
- Insist on disciplined delivery
- Be reactive and nimble in the application of processes, with the ability to spot the need for flexibility and pivot where necessary
- Be constantly alert to potential challenges and obstacles and solve them in advance before they become problems
- Work with the creative director and the creative production manager to support projects once they go into production, in particular by managing feedback rigorously but sensitively
- Demonstrate throughout a passion for the creative work and for embracing new & diverse ways of working
- Maintain an in-depth knowledge of how we’re tracking against time and money
- Monitor/manage the budget so that it is commensurate with the objectives & opportunity
- Bring awareness at all times of what’s in and out of scope and flag any potential over-burn before it occurs
- Strive to increase efficiency, through smarter ways of working
- Build strong collaborative relationships with the rest of the IHA team maintaining the focus on creative excellence and work that works well
- Develop positive relationships with marketing and other roles that brief the IHA, helping them to help the IHA generate quality work
- Support agreed ways of working across the team so that each member of the team is able to work efficiently and effectively
- Make good use of internal systems, tools and processes which enable the team to excel and ensure all your time is recorded in REBUS
- Demonstrate behaviours that encourage respect across all functions of the IHA and show due regard for timelines, budgets and other constraints inherent in the brief
Requirements
- Proven track record managing multi-channel creative campaigns
- Brilliant commercial tracking
- Experience in driving forward big ideas and working with stakeholders, creative people and producers in implementing them
- An in-depth knowledge of the creative and design process as well as an interest and understanding of the production process
- Ability to take and interpret creative briefs
- Can read and translate media schedules in order to know how to service the creative process
Benefits
- Excellent basic salary plus bonus and Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Flexible working hours
- Learning tools and top-notch parental leave policies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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