Director of Account Management at Mad Mobile leading customer success strategy and revenue growth in SaaS. Fostering executive relationships and optimizing customer satisfaction and retention metrics.
About the role
- Senior Account Manager managing complex construction accounts and client service delivery at Acrisure. Collaborating with producers and leading teams to ensure client satisfaction and retention.
Responsibilities
- Serves as the primary day-to-day contact for assigned clients, focusing on complex, construction accounts and higher-level client needs
- Leads overall client service delivery, including coordination, prioritization, and quality control across the service team
- Mentors, coaches, and provides guidance to Account Managers and Account Associates; supports their development and escalates issues as needed
- Partners closely with Producers and Account Executives on client strategy, renewals, and service commitments
- Oversees new business and renewal processes, including managing timelines, deliverables, and stakeholder communication
- Develops and executes renewal and placement strategies in collaboration with Producers and service teams
- Reviews and negotiates coverage, pricing, and terms with carriers and underwriters for complex placements
- Ensures service standards are met or exceeded; identifies trends and drives continuous improvement initiatives
- Acts as a trusted advisor to clients by proactively identifying risks, coverage gaps, and opportunities to strengthen insurance programs
- Ensures all client files are accurately documented to minimize E&O exposure and enable timely response to client requests
- Accountable for client outcomes including retention, account rounding, referrals, and smooth, uneventful renewals.
Requirements
- Active Property & Casualty license for the state in which the agency operates
- Advanced knowledge of insurance products, carrier markets, and client service best practices
- Strong proficiency in electronic systems and agency management platforms; advanced Microsoft Office skills (Word, Excel, PowerPoint)
- Demonstrated ability to lead, mentor, and influence others without direct authority
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational skills, attention to detail, and ability to manage competing priorities
- Commitment to pursuing or maintaining professional insurance designations
- High school diploma required; college degree preferred
- Bachelor’s degree in Business or a related field, or equivalent relevant experience
- Minimum of 7–10 years of experience in the insurance industry or a closely related field
- Prior experience managing complex accounts and supporting producers or sales teams.
Benefits
- Competitive compensation
- Generous vacation policy, paid holidays, and paid sick time
- Medical, dental, and vision insurance
- Company-paid short-term and long-term disability insurance
- Company-paid group life insurance
- Company-paid Employee Assistance Program (EAP) and Calm App subscription
- Optional supplemental and pet insurance
- 401(k) with company match and financial wellness programs
- Flexible Spending Accounts (FSA), Health Savings Account (HSA), and commuter benefits
- Paid parental leave and fertility benefits
- Career growth and learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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