Hybrid Collections Associate

Posted last week

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About the role

  • Assist customers in managing their delinquency by understanding their financial situation and providing appropriate solutions
  • Engage with customers through various communication channels to offer guidance on repayment options
  • Educate customers on the impact of delinquency and guide them through repayment solutions
  • Understand customers' financial situations and negotiate feasible payment arrangements
  • Monitor customer commitments, follow up on agreed payments, and ensure timely resolution of overdue accounts

Requirements

  • At least 1 year of Collections experience
  • Background in Call Center or Collections (voice or digital)
  • Clear, professional interaction with customers via calls, emails, and messages
  • Ability to understand customer situations and reach suitable payment agreements
  • Capable of assessing delinquency issues and offering effective solutions
  • Empathetic, solution-focused support while maintaining professionalism
  • Proficient in Excel, Word, and Outlook for documentation, tracking, and communication

Benefits

  • Flexible work arrangements
  • Professional development

Job title

Collections Associate

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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