Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
About the role
- Collections Associate managing customer delinquencies at GoTyme. Assisting customers through various communication channels while providing solutions to regain financial stability.
Responsibilities
- Assist customers in managing their delinquency by understanding their financial situation and providing appropriate solutions
- Engage with customers through various communication channels to offer guidance on repayment options
- Educate customers on the impact of delinquency and guide them through repayment solutions
- Understand customers' financial situations and negotiate feasible payment arrangements
- Monitor customer commitments, follow up on agreed payments, and ensure timely resolution of overdue accounts
Requirements
- At least 1 year of Collections experience
- Background in Call Center or Collections (voice or digital)
- Clear, professional interaction with customers via calls, emails, and messages
- Ability to understand customer situations and reach suitable payment agreements
- Capable of assessing delinquency issues and offering effective solutions
- Empathetic, solution-focused support while maintaining professionalism
- Proficient in Excel, Word, and Outlook for documentation, tracking, and communication
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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