Banking built by humans, for humans.
And it makes a lot of sense.

GoTyme Bank

Browse and apply for open jobs at GoTyme Bank.

people-operations

GoTyme Bank is the fastest-growing bank in the Philippines, offering a beautiful and simplified banking experience through its app. It allows users to save, invest, and move money easily while earning rewards with every transaction. GoTyme Bank provides a Visa debit card, low-fee money transfers, credit services, and a customer support system, all backed by strong security measures. With features designed to enhance user experience, it aims to make banking not just transactional but rewarding and secure for millions of Filipinos.

• Assist in coordinating and implementing L&D programs and training sessions.
• Support the execution of the performance management processes and cycle.
• Assist in planning and executing employee engagement programs and surveys.
• Assist in implementing HR policies, procedures, and best practices.
• Maintain accurate employee records and HR documentation.

People Business Partner

People Business Partner supporting HR initiatives like learning, performance, and employee engagement at GoTyme. Aiding in organizational development and general HR administration.

analyst

• Analyze complex datasets, identify emerging fraud trends, and work closely with cross-functional teams to balance fraud loss mitigation with customer experience.
• Monitor transactional and behavioral data to identify patterns indicative of fraudulent activity.
• Develop and enhance rule-based and model-driven fraud detection strategies for digital banking products (e.g., cards, transfers, deposits, lending).
• Conduct deep-dive investigations into fraud cases and recommend preventive actions.
• Partner with product, technology, and data teams to enhance fraud monitoring systems and controls.
• Support the design, testing, and rollout of new fraud mitigation tools and analytics capabilities.
• Prepare regular performance reports and present fraud insights to senior management.
• Participate in incident reviews, risk assessments, and process improvement initiatives.

Senior Fraud Strategy and Analytics Analyst

Senior Analyst managing fraud prevention strategies and fraud analytics at GoTyme Bank. Analyzing fraud trends and enhancing fraud detection for banking products.

financial-planning-and-analysis

• Responsible for the preparation of BSP, PDIC, and SEC regulatory returns (daily, weekly, monthly, quarterly, semi-annual, and annual submissions)
• Ensures that internal controls are in place to ensure timely and accurate reporting and minimize compliance risk
• Assists in the completion of requirements for statutory and regulatory audits
• Helps monitor compliance with various regulatory metrics such as CAR, LCR, NSFR, BLR, among others
• Contributes to the month-end closing process to ensure all transactions are recorded properly and necessary adjustments are booked in a timely manner
• Uploads manual adjusting entries from various units to the accounting system
• Assists in report mapping and other efforts related to report automation
• Responsible for providing calculations and analysis as required on an ad-hoc basis
• Helps in the testing and implementation of new systems
• Aids in formulating accounting policies and processes related to new and existing products and regulatory requirements

Finance Reporting Specialist

Regulatory Reporting Officer at GoTyme ensuring compliance with BSP, PDIC, and SEC regulations. Preparing regulatory returns and facilitating audits in a hybrid work environment.

operations

• Responsible for the daily back-office tasks of products under Payments
• Performs accurate daily reconciliation and settlement of assigned products
• In charge of daily monitoring and processing of all tickets/concerns assigned to the Operations Team within the SLA
• Monitors and manages business partner’s performance according to SLA
• Immediate escalation of problems and other concerns to OPS Lead and external partners
• Assist in steering process improvement and implementation that will drive the business forward and improve customer experience
• Collaborating with internal cross-functional teams (CS, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintaining good business relationships with external partners
• Support the Operations Lead in daily operational requirements
• Perform all other support duties as may be required from time to time
• Contribute to product innovation and improvement of operational processes
• Support new projects related to the overall improvement of Financial Services serving as a stakeholder for the FS project life cycle

Operations Associate

Operations Associate at GoTyme handling daily back-office tasks under Payments. Collaborating with cross-functional teams to enhance customer experience and manage operational processes.

ai-engineer

• Join a GenAI pod that designs and ships lightweight micro-apps, copilots, and decision helpers for internal high-impact teams.
• Help move features from prototype → production quickly, improving decisions and workflows with modern LLMs and agentic workflows.
• Shadow pod rituals; set up repos, dev env, and access.
• Learn house patterns for prompts, evals, and secure coding in a regulated context.
• Craft, test, and iterate prompts for models such as GPT-5, Claude 4, and Gemini.
• Log results; identify failure modes (bias, hallucination, latency); propose mitigations and patterns for the wiki.
• Build chatbots, unstructured data analyzers, extractors, agentic workflows—in Python with modern agent orchestration tools.
• Spin up n8n automations with integrations to platforms like Databricks and Confluence.
• Instrument basic telemetry (latency, cost, success rate) and user feedback capture with tools such as MLFlow and Databricks Evals.
• Pair with different departments such as Ops/Product/Risk to translate pain-points into scoped tasks.
• Run short demos to demonstrate developed features; write concise docs/readmes non-engineers can follow.

GenAI Engineer

GenAI Engineer intern at GoTyme developing micro-apps and decision helpers. Focused on improving internal workflows using modern LLMs and agentic workflows.

collections

• Assist customers in managing their delinquency by understanding their financial situation and providing appropriate solutions
• Engage with customers through various communication channels to offer guidance on repayment options
• Educate customers on the impact of delinquency and guide them through repayment solutions
• Understand customers' financial situations and negotiate feasible payment arrangements
• Monitor customer commitments, follow up on agreed payments, and ensure timely resolution of overdue accounts

Collections Associate

Collections Associate managing customer delinquencies at GoTyme. Assisting customers through various communication channels while providing solutions to regain financial stability.

customer-support

• Lead GoTyme Bank’s customer experience strategy and execution.
• Oversee end-to-end customer journey mapping, insights and feedback loops, CX and market research.
• Design actionable strategies to elevate customer satisfaction, loyalty, and advocacy.
• Drive measurable improvements in NPS, Sean Ellis score, and overall customer satisfaction.
• Institutionalize Customer Journey Mapping to identify friction points and opportunities to delight customers.
• Execute and optimize a Customer Feedback Loop, ensuring insights translate into improvements.
• Direct and oversee CX Research & Market Research programs to inform strategic decisions.
• Partner with Strategy, Product, Operations, Marketing, and Sales to integrate insights.
• Champion a customer-first culture across teams within GoTyme.

Head of Customer Experience

Head of Customer Experience leading customer journey and satisfaction strategies for GoTyme Bank. Overseeing CX research and partnering with teams to drive improvements.

sales

• Drive revenue growth and market expansion within an assigned territory.
• Lead a sales team to meet KPIs, execute acquisition programs, and maintain strong client and partner relationships.
• Develop and implement sales strategies tailored to the area’s market profile.
• Set clear objectives aligned with overall company sales goals.
• Guide and coach team members through performance reviews and growth plans.
• Strengthen relationships with internal and external stakeholders.
• Monitor market trends and competitor activities to inform tactical programs.
• Conduct field visits and spot-checks to ensure compliance and quality.
• Promote a culture of integrity, accountability, and continuous improvement.
• Provide timely reports and insights to support business decisions.

Regional Sales Manager – North Luzon

Regional Sales Manager driving revenue growth in North Luzon for GoTyme. Leading sales team to achieve targets and build financial service solutions for Filipinos.

Banking built by humans, for humans. And it makes a lot of sense.

GoTyme Bank

About the company

Open jobs

8 jobs found

People Business Partner

GoTyme Bank

Senior Fraud Strategy and Analytics Analyst

GoTyme Bank

Finance Reporting Specialist

GoTyme Bank

Operations Associate

GoTyme Bank

GenAI Engineer

GoTyme Bank

Collections Associate

GoTyme Bank

Head of Customer Experience

GoTyme Bank

Regional Sales Manager – North Luzon

GoTyme Bank