Hybrid Clinician Support Representative

Posted 3 weeks ago

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About the role

  • Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
  • Identify and own projects that improve clinician experience and product education at scale.
  • Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
  • Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
  • Create and refine help content, FAQs, and in-product education resources.

Requirements

  • Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
  • Excellent written and verbal communication skills.
  • Strong product intuition and the confidence to propose and drive improvements independently.
  • Experience with Intercom or similar CRM/support tools.
  • Comfort working with AI-powered tools and workflows.
  • Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.
  • Nice to Haves:
  • Experience supporting clinicians.
  • Familiarity with healthcare software or EHR systems.

Benefits

  • Competitive salary and equity in a high-growth company
  • Opportunity to make an immediate impact
  • Medical, dental, and vision coverage
  • Unlimited paid time off
  • Company-sponsored annual retreats
  • 401(k) plan to support your long-term financial goals
  • Commuter stipend for our San Francisco based employees

Job title

Clinician Support Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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