KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Lead onboarding for new restaurant clients from agreement signed through launch; set clear expectations on deliverables, timelines, and outcomes.
- Conduct kickoff calls, configure platform tools, and coordinate with internal teams (design, technical setup, support).
- Train clients on key product features including menu setup, marketing, and ordering tools.
- Identify and address roadblocks quickly to ensure the first 45 days lay the foundation for long-term success.
- Act as the long-term strategic partner for a portfolio of 100+ clients post-onboarding.
- Drive adoption of Popmenu tools with focus on increasing orders, revenue, and repeat guests.
- Own client health, retention, and growth; manage renewals and highlight upsell opportunities.
- Translate client data and insights into practical recommendations and lead regular check-ins and business reviews.
- Collaborate closely with Sales, Product, and Support for a seamless client experience.
Requirements
- Proactive and Accountable: You take initiative, solve problems, and deliver results without waiting to be asked.
- Client-Centred: You build trust quickly and make clients feel heard, even in challenging conversations.
- Experienced in SaaS: 3–4 years in customer success, onboarding, or implementation — ideally within B2B SaaS or hospitality technology.
- A Strong Communicator: Able to simplify complex topics and guide clients with confidence.
- Strategic yet Hands-On: Comfortable switching between big-picture planning and detailed execution.
- Organized: Skilled at managing multiple priorities across client stages.
- Tech-Savvy: Familiar with Salesforce and/or Gainsight is an advantage; proficiency with Google Workspace and Zoom is essential.
- Location Requirement: Based within the Greater London area; expected to attend 1–2 in-person team meetings per week and conduct onsite client visits as required.
Benefits
- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing across the UK.
- The chance to make a measurable impact on both Popmenu’s growth and the success of our clients.
- Clear career progression opportunities, including paths into leadership as we expand across the UK.
- Competitive commission structure and recognition for high performance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.
PI
PipedriveCustomer Success Manager
Customer Success Manager serving as trusted advisor for Pipedrive's strategic accounts. Responsible for onboarding, retention, and upsell opportunities within customer portfolios.