Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Client Success Executive ensuring high-quality experience and satisfaction for clients in technology services. Liaising with cross-functional teams to support client onboarding and retention initiatives.
Responsibilities
- Support overall relationship with a portfolio of clients, which includes managing on- boarding, implementation, client retention, high levels of customer satisfaction
- Liaise with different internal stakeholders – Sales, Partnerships, Operations and Development teams to ensure an exceptional client delivery experience
- Communicate effectively with both internal and external senior-level management tounderstand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to constantly optimize internal processes
- Analyse and prepare reports for client reporting and internal management review
- Recommend initiatives for increasing customer lifetime value. Identity and recommend upsell or cross sell opportunities
- Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc
- Support in marketing activities (e.g coordinating events etc) when required
Requirements
- You communicate clearly. You write well. You are precise and can explain things over the phone, e-mail, chat or in person
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are a hustler. You are resourceful. You get the job done!
- Min 2-4 yrs of experience in client success in **SAAS/HRMS/IT/Technology companies only**
Benefits
- Hybrid Wokring
- Health insurance
- Professional development
- Performance Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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