Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.
About the role
- Client Success Coordinator at Foundr guiding coaching students through onboarding and program support. Fostering engagement, retention, and satisfaction in a hybrid environment focused on eCommerce.
Responsibilities
- Welcome and onboard new coaching students with warmth and professionalism.
- Host and support online orientation and check-in sessions.
- Help students connect with the right coach and stay on track with calls and milestones.
- Respond to student questions via email, Circle, or Google Meet- always with a solutions-focused mindset.
- Track student engagement and flag risks early (refund requests, disengagement, coaching issues).
- Proactively support retention, renewals, and student satisfaction through timely follow-up and relationship management.
- Work closely with the Coaching and Product teams to improve systems and share insights.
- Maintain accurate records in HubSpot, Asana, and other internal tools.
- Celebrate student wins- collecting testimonials and success stories for internal and external use.
Requirements
- 1–2 years’ experience in customer success, client services, or support.
- Excellent written and verbal communication skills.
- A genuine passion for helping people reach their goals.
- High attention to detail and strong organisational skills.
- Tech-savvy and confident using platforms like Google Docs, Slack, HubSpot, or Asana.
- Curious about eCommerce and entrepreneurship, with a willingness to learn the stages and nuances of online business growth.
- A calm, positive problem-solver who thrives in a fast-moving, collaborative environment.
- Experience or education in marketing, digital media, or e-commerce will be highly regarded. (Bonus: experience in online education, coaching, or familiarity with eCommerce tools like Shopify, Klaviyo, or Canva.)
Benefits
- Hybrid work flexibility (Melbourne-based team)
- Regular learning and development opportunities
- Full access to Foundr’s course library, including eCommerce, marketing, and leadership content.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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