Hybrid Client Success Coordinator – Coaching Programs

Posted last week

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About the role

  • Welcome and onboard new coaching students with warmth and professionalism.
  • Host and support online orientation and check-in sessions.
  • Help students connect with the right coach and stay on track with calls and milestones.
  • Respond to student questions via email, Circle, or Google Meet- always with a solutions-focused mindset.
  • Track student engagement and flag risks early (refund requests, disengagement, coaching issues).
  • Proactively support retention, renewals, and student satisfaction through timely follow-up and relationship management.
  • Work closely with the Coaching and Product teams to improve systems and share insights.
  • Maintain accurate records in HubSpot, Asana, and other internal tools.
  • Celebrate student wins- collecting testimonials and success stories for internal and external use.

Requirements

  • 1–2 years’ experience in customer success, client services, or support.
  • Excellent written and verbal communication skills.
  • A genuine passion for helping people reach their goals.
  • High attention to detail and strong organisational skills.
  • Tech-savvy and confident using platforms like Google Docs, Slack, HubSpot, or Asana.
  • Curious about eCommerce and entrepreneurship, with a willingness to learn the stages and nuances of online business growth.
  • A calm, positive problem-solver who thrives in a fast-moving, collaborative environment.
  • Experience or education in marketing, digital media, or e-commerce will be highly regarded. (Bonus: experience in online education, coaching, or familiarity with eCommerce tools like Shopify, Klaviyo, or Canva.)

Benefits

  • Hybrid work flexibility (Melbourne-based team)
  • Regular learning and development opportunities
  • Full access to Foundr’s course library, including eCommerce, marketing, and leadership content.

Job title

Client Success Coordinator – Coaching Programs

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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