Account Manager developing top clients in a family - owned business with a focus on growth. Handling proposals, coordinating projects, and ensuring a high level of customer service.
MA
Hybrid Client Relationship Manager
Posted 3 months ago
About the role
- Client Relationship Manager building long-term customer relations and developing tailored IT strategies for SHE. Driving customer satisfaction and project success through cross-functional collaboration.
Responsibilities
- You are the central interface between our clients and our company — strategic, solution-oriented, and always ready to listen
- You develop long-term client relationships, identify opportunities, and support them from the initial idea through to successful project completion
- Together with IT, project management, and service management, you shape tailored IT strategies that deliver real added value
- You identify cross- and upselling opportunities with a genuine understanding of customer value and systematically grow new and existing accounts
- You keep track of all aspects related to customer satisfaction, reporting, and continuous improvement
Requirements
- Several years of experience in Client Relationship Management, Account Management, or Customer Success within an IT environment
- You can speak both the language of IT and the language of executive management
- Passion for people, IT, and strategic development
- Business-fluent German, good command of English, and a talent for clear, respectful communication
- Proactive mindset, strong organizational skills, and the ability to set priorities
Benefits
- Modern work equipment, flexible working hours, and home office options
- A family-oriented company culture with flat hierarchies
- A strong community and real team players instead of bureaucracy
- Fair compensation, bonus packages, company car policy, and e-bike leasing
- Individual training and development opportunities
- Company events and celebrations for many occasions
- Direct communication and fast decision-making
- Long-term and responsible areas of responsibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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