Leader managing strategic card partnerships and overseeing Cobrand P&L performance for Wells Fargo. Driving growth, profitability, and risk outcomes across diverse business functions.
About the role
- Client Relationship Manager managing client relationships and technical configurations at FusionTek, a Managed Service Provider supporting small- to mid-sized businesses in IT.
Responsibilities
- Build and maintain strong relationships with clients to foster loyalty.
- Encourage contract renewals and service expansions.
- Address and resolve any technical issues or recurring problems.
- Monitor the health of client accounts and mitigate risks for at-risk clients.
- Participate in weekly L10 team meetings.
- Assess the status of potentially at-risk clients.
- Review case studies and work with teams to implement solutions.
- Update client accounts and documentation.
- Coordinate updates on ongoing projects with Project Managers.
- Conduct onsite or virtual visits with clients as needed.
- Identify and address client issues promptly.
- Share client feedback with internal teams to enhance service quality.
Requirements
- Bachelor’s degree (B.A.) from an accredited institution or equivalent experience in a related field, along with 5+ years of experience in the financial services sector.
- Proficient in Microsoft Office Suite.
- Proficiency in Microsoft PowerPoint and Excel
- Familiarity with cloud technologies, particularly Microsoft Azure.
- Understanding of network infrastructure and server technology.
- Knowledge of current and emerging technology trends.
- Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role.
- Ability to engage with stakeholders at all organizational levels, including C-suite executives.
Benefits
- Salary range - 85k - 100k/year
- Competitive pay with quarterly bonus eligibility
- Coverage for 90% of your medical, dental, and vision insurance expenses.
- 401(k) plan with 4% company matching and immediate vesting
- Eight paid holidays and 17 days of PTO in year one
- Educational reimbursement for certification tests and company supplied training resources
- Fun team events
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