Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
IB
Hybrid Client Engagement Manager
Posted 5 months ago
About the role
- Client Engagement Manager overseeing client engagement in Africa with a focus on adoption and growth. Collaborating with clients to realize full potential of Intent HQ’s platform.
Responsibilities
- Develop and implement a comprehensive customer success strategy tailored to the African market.
- Lead initiatives across onboarding, adoption, value delivery, renewal, and account expansion.
- Define and track customer success metrics, focusing on ROI realisation and business impact.
- Act as the main day-to-day contact for assigned client accounts, ensuring a high level of satisfaction and engagement.
- Build and maintain strong multi-functional relationships across client stakeholders in marketing, technology, and data teams.
- Serve as a trusted advisor by deeply understanding clients’ goals, challenges, and data maturity.
- Collaborate with the Forward Deployed and Technical teams to ensure effective onboarding and setup.
- Translate client goals into actionable use cases using Intent HQ's capabilities.
- Provide proactive, ongoing support to address client needs and build long-term advocacy.
Requirements
- 10+ years in a client-facing role within customer analytics, digital marketing, decisioning/NBx, CRM, or CDP platforms.
- 3-5+ years of experience with artificial intelligence applications is highly desired.
- Worked with, or direct for Telco companies.
- Proven experience working with large B2C clients; exposure to financial services, telecom, or retail/e-commerce industries is preferred.
- Strong analytical thinking with proficiency in Excel and/or business intelligence tools.
- Excellent communication skills—both verbal and written—with the ability to produce and present client-ready content.
- Comfortable navigating both business and technical conversations with appropriate support.
Benefits
- Support clients in navigating the legal and regulatory landscape across Africa, particularly around data privacy, cross-border data flows, and compliance requirements for handling sensitive customer information.
- Stay informed on evolving regional frameworks and other emerging data protection laws across the region, aligning Intent HQ practices accordingly.
- Assist in building and scaling high-performing teams across the region, with a focus on sales, marketing, and technical roles.
- Contribute to hiring strategies and internal capability development with a strong understanding of the data and analytics talent landscape in Africa.
Job title
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Degree requirement
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