Report directly to the Product Support Manager as the key connection between Analytics Platform team and retailer suppliers end-users in Bangkok, Malaysia and across APAC
Join the Retail Analytics Team to support improvement in analytic capabilities available to users
Support the rollout and ongoing development of the OneViu Platform, including managing a Help Desk function as first line of support
Manage and prioritise platform issues, liaise with global product team to resolve technical problems efficiently
Deliver and support structured training workshops and other activities to embed the platform and promote customer-centric decision-making
Maintain IT security responsibilities within the Group, including adherence to policies, security awareness training and confidentiality regarding data
Requirements
Be the first line of support for OneViu Platform users, starting with a retailer having Thailand and Malaysia banners
Assess a range of different questions & issues that OneViu platforms users bring, categorising them based on whether they are technical or related to how platform is being used
Assess severity of any issues impacting platform, prioritising accordingly and linking to our global product team to resolve the issue efficiently and with minimal impact to OneViu users
Have a deep understanding of the Analytics used by the Platform and the diverse data-sources that power the Analytics
Understand the role that customer-data plays in helping platform users make decisions
Know how the platform can be used to answer business questions and field basic questions to upskill end users
Understand the questions which fall outside the scope of the platform and can be supported by client’s Retail Analytics Team as separate queries
Build strong relationships with Platform users across banners, categories and support functions
Support the rollout of a structured training program in collaboration with client‘s Learning & Development team
Help develop a library of content that Platform users can use to supplement their training
Monitor platform usage frequently, set appropriate targets and work to increase platform usage over time
Benefits
Competitive salary (subject to experience)
A supportive, driven culture and a great team with an outstanding mix of talent and experience
A dynamic environment in which you can personally learn, develop and make an impact
Strong involvement in shaping a growing Tech business from its early days
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