About the role

  • Report directly to the Product Support Manager as the key connection between Analytics Platform team and retailer suppliers end-users in Bangkok, Malaysia and across APAC
  • Join the Retail Analytics Team to support improvement in analytic capabilities available to users
  • Support the rollout and ongoing development of the OneViu Platform, including managing a Help Desk function as first line of support
  • Manage and prioritise platform issues, liaise with global product team to resolve technical problems efficiently
  • Deliver and support structured training workshops and other activities to embed the platform and promote customer-centric decision-making
  • Maintain IT security responsibilities within the Group, including adherence to policies, security awareness training and confidentiality regarding data

Requirements

  • Be the first line of support for OneViu Platform users, starting with a retailer having Thailand and Malaysia banners
  • Assess a range of different questions & issues that OneViu platforms users bring, categorising them based on whether they are technical or related to how platform is being used
  • Assess severity of any issues impacting platform, prioritising accordingly and linking to our global product team to resolve the issue efficiently and with minimal impact to OneViu users
  • Have a deep understanding of the Analytics used by the Platform and the diverse data-sources that power the Analytics
  • Understand the role that customer-data plays in helping platform users make decisions
  • Know how the platform can be used to answer business questions and field basic questions to upskill end users
  • Understand the questions which fall outside the scope of the platform and can be supported by client’s Retail Analytics Team as separate queries
  • Build strong relationships with Platform users across banners, categories and support functions
  • Support the rollout of a structured training program in collaboration with client‘s Learning & Development team
  • Help develop a library of content that Platform users can use to supplement their training
  • Monitor platform usage frequently, set appropriate targets and work to increase platform usage over time

Benefits

  • Competitive salary (subject to experience)
  • A supportive, driven culture and a great team with an outstanding mix of talent and experience
  • A dynamic environment in which you can personally learn, develop and make an impact
  • Strong involvement in shaping a growing Tech business from its early days

Job title

Client Engagement Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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