CI
CinemarkGeneral Manager – Training
General Manager in Training preparing for a leadership role at Cinemark theatres. Engaging in hands - on training and operational management within the entertainment industry.
About the role
- Under general direction manages a team of claims professionals for a specific line of business and is accountable for implementing company initiatives and driving overall team results.
- Oversees the work activities of a team of auto and liability claims professionals including litigated files.
- Has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.
- Ensures that claims are effectively handled according to company protocols, quality and customer service standards are achieved, and expenses are appropriately managed.
- Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded and handling escalated customer service issues promptly and professionally.
- Maintains compliance with state/local regulatory requirements by following company guidelines and staying current on commercial insurance laws, regulations or trends for line of business.
- Monitors team performance, reviews and interprets data analytics, recognizes trends and implements improvement opportunities.
- Manages expenses associated with claims resolution by ensuring appropriate usage of vendors and holding team accountable to productivity and timely disposition standards.
- Builds and maintains collaborative relationships with internal and external work partners and provides insights to underwriters, SIU, Recovery Services, brokers and vendors as appropriate.
- Communicates and shares pertinent and timely information to employees via team meetings, regular 1:1s, reinforcing leadership messages and providing access to process and protocol documentation.
- May participate in or lead project teams; Reporting relationship typically Director or above.
Requirements
- Bachelor's degree or equivalent experience.
- Typically a minimum of seven years of related work experience.
- Previous management experience is preferred.
- Applicable certifications or professional designations preferred.
- Knowledge of the insurance industry and general knowledge of the organization's products, policies and procedures.
- Ability to effectively identify, lead, coach, engage, develop and retain talented claim professionals.
- Strong claims resolution skills and knowledge of insurance and claims principles, practices and procedures for area of responsibility.
- Strong analytical and problem solving skills, with the ability to prioritize and effectively manage multiple priorities.
- Ability to effectively collaborate with internal and external business partners.
- Excellent communication skills and customer service experience, with developing ability to succinctly present to senior management.
- Ability to utilize data and analytics to measure business results and drive continuous improvements.
- Ability to manage ambiguous situations and business issues.
- Ability to embrace change and value diverse ideas and opinions.
- Knowledge of Microsoft Office Suite and other business-related software.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
- For a detailed look at CNA’s benefits, please visit cnabenefits.com .
- CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.
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