Providing administrative support to the Member Legal Services team and aiding claims processes and policies. Involves invoicing, query resolution, and file management in a hybrid work setting.
Responsibilities
Track and process invoices from panel solicitors and independent contractors
Setting up new panel firms on the Claims system
Creating and monitoring Claims System related IT tickets
Respond to panel firms queries in relation to Claims system issues
Assist the team with claims processing
Support with the administration of appeal processing and monitoring
Track and manage file transfers between solicitor firms
Assist Claims Handlers with effective diary management and follow up with panel firms when as and when required
Adhere to department’s standard operating procedures at all times
To receive company training as may be necessary and attend staff meetings when required
Other administrative tasks as and when required
Requirements
Previous administration experience
Excellent communication skills and able to build relationships
Well organised, with excellent attention to detail and the ability to multitask and use initiative
Proficient in MS Office suite
Professional, courteous and able to work confidentially
**Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of Head of the Department.
Benefits
flexible working
hybrid working
competitive salary
life assurance
private healthcare
enhanced pension contribution
enhanced leave
employee assistance program
onsite free lunches and refreshments
free onsite gym
free onsite parking
26 days holiday (increasing with length of service)
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