PG
Patronus GroupCustomer Success Agent
Customer Success Agent managing customer inquiries and feedback at a health tech startup in Berlin. Collaborating with teams for continuous improvement and client satisfaction.
About the role
- Partner Relationship Management: Building and maintaining strong relationships with channel partners, including resellers, distributors, and integrators.
- Sales Management: Lead sales calls and product demonstrations of the Ravelin suite on behalf of channel partners
- Channel Strategy Development and Execution: Identify, engage and qualify net new opportunities within channel partners within the Ravelin ICP framework. Execute on commercialisation, pricing and negotiation via channel partners.
- Partner Enablement: Providing partners with the necessary resources, training, and support to effectively sell the company's products or services.
- Performance Monitoring and Reporting: Tracking channel performance in region, identifying areas for improvement, and reporting on key performance indicators (KPIs).
- Target Setting and Management: Build, maintain and report on a pipeline growth to achieve/exceed quarterly and annual target
- Promotional Activities: Plan and lead regional initiatives within EMEA, being the face of the Ravelin solutions with our partners. Including Roundtables and conferences.
- Collaboration: Work with internal teams including product, integrations, marketing, client ops and leadership, to ensure alignment, support and capacity constraints are fully considered.
Requirements
- Proven experience in channel sales or partner management.
- Ability to demonstrate success through winning deals and a structured approach to pipeline growth
- Understanding of the complexities and ability to navigate a solution-focused sell to large organisations
- Ability to demonstrate a complex solution through a guided sales demo, with a focus on prospect engagement
- Strong communication and interpersonal skills.
- Excellent relationship-building and management skills.
- Ability to develop and execute channel strategies.
- Strong analytical and problem-solving skills.
- Proficiency in using Salesforce.
- Ability to work independently and as part of a team.
- Strong organisational and time-management skills.
- Ability to adapt to changing market conditions and customer needs.
- Understanding of Payment Fraud (preferred but not required)
Benefits
- Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
- Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
- £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
- Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.
- 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
- Mental Health Support via Spill — Access professional mental health services when you need them.
- Aviva Pension Scheme — Plan for the future with our pension program.
- Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
- Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!
- Cycle-to-Work Scheme — Save on commuting costs while staying active.
- BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
- Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SA
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