Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- CRM Manager developing email and CRM strategies for embelly, a digital health startup. Focused on customer journeys and email performance optimization in the health sector.
Responsibilities
- CRM, email & WhatsApp marketing: planning, execution & optimization of campaigns and automations (Klaviyo, ChatArmin)
- Development of targeted customer journeys for customers & partners
- Segmentation, A/B testing, performance analysis and more, with a focus on retention & reactivation
- Collaboration & coordination
- Close alignment with marketing, design, product & copywriting
- Briefings & sparring for content, landing pages and lead campaigns
- Management of CRM processes using HubSpot, Typeform and Gorgias
Requirements
- At least 2 years of experience in CRM or email marketing (DTC or health sector a plus)
- Very good knowledge of Klaviyo – initial experience with ChatArmin or WhatsApp marketing desirable
- You think in funnels, love automation and find pragmatic solutions
- Good balance of analytical thinking and creative intuition
- Self-driven, hands-on and proactive – you don’t wait to be assigned tasks
- Fluent German (C1) & good English
- Bonus: copywriting skills or experience/interest in health topics
Benefits
- Meaningful work: We help people with real health complaints
- Exciting challenges: technical, strategic and content-related
- Visibility & responsibility: You make a real impact
- Freedom & influence: Your ideas count
- Learning curve & exchange: Work with experts in medicine, marketing & product
- Flexible working hours, home office & team vibes
- Dog-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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