LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Own and manage the portfolio of existing POS agencies
- Build trust and strengthen relationships with current agencies
- Drive upsell and cross-sell opportunities across the product suite
- Formalise and execute regular business reviews (monthly, quarterly, half-yearly)
- Act as the primary point of contact between agencies and Paynovate
- Track agency performance, pipeline, and revenue contribution
- Collaborate internally within the Sales team, Compliance, Operations, and Product teams
- Identify gaps or underperforming agencies, and recommend improvements
- Onboard 2-3 new strategic agencies in the first 12 months
Requirements
- 4 years of experience in account management, channel/partner management, or similar roles (ideally in fintech, payments, or financial services - SaaS also considered)
- Proven ability to grow revenue via upsells and cross-sales
- Able to engage and motivate distributors, resellers, and integrators toward shared goals
- Experience structuring account reviews and performance tracking
- Comfortable using CRM software (HubSpot experience a plus)
- Clear communicator, able to manage diverse stakeholders
- Independent, proactive, and process-driven
- Fluency in Dutch, English and French
- Any other European language is an added value
Benefits
- 32 days holiday
- Mobility budget
- Meal vouchers
- Health and group insurance
- Phone
- Homeworking policy and allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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