Hybrid Business Systems Support Analyst

at Kepak Group

• Job title: Business Systems Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, JavaScript, SQL
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Business Systems Support Specialist providing technical and functional support for Microsoft Dynamics 365 applications. Ensuring systems align with business processes and run smoothly for users in Dublin.

Responsibilities

• **Key Responsibilities **
• Serve as the primary support contact for Dynamics 365 Finance & Operations.
• Troubleshoot and resolve incidents, conduct root cause analysis, and implement preventive measures.
• Provide day-to-day support to end-users, resolving queries and issues.
• Onboard new users and manage access permissions.
• Assist with workflows, templates, and automations within D365.
• Collaborate with internal developers to implement system enhancements.
• Assist with data migration and integration efforts with other business systems (e.g., Power BI, SharePoint).
• Maintain system documentation, including user guides and technical manuals.
• Work closely with cross-functional teams to align system capabilities with business needs.
• Participate in strategy meetings to improve system usage and adoption.
• Stay updated on D365 updates, best practices, and emerging technologies.

Requirements

• **Essential Skills & Experience **
• 2+ years of experience supporting Microsoft Dynamics 365 applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with modules such as Finance, SCM, CRM, or Business Central.
• **Desirable Skills **
• Experience with Power Platform (Power BI, Power Automate) is a plus.
• Knowledge of SQL, JavaScript, or C# for basic troubleshooting.
• Experience with system integration and data migration.
• Microsoft certifications (e.g., Dynamics 365 Fundamentals) are advantageous.
• Experience with Azure integrations or cloud-based infrastructure.

Benefits

• **Company Pension**
• **Paid Maternity Leave**
• **Further Education support - **You’ll have clear pathways for advancement, supported by continuous professional development and a range of learning opportunities
• **Employee Discount Platform - **All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brands.
• **Refer a Friend Scheme - **Earn up to Get up to €500 for successfully referring a friend or family member to Kepak Group.
• **Bike to Work Scheme -** Purchase a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income – meaning you pay less tax!
• **Long Service Awards - **We recognise, acknowledge and award the dedication and valuable contribution of long serving employees
• **GroceryAid Employee Assistance Program - **help with a wide range of topics including mental health and wellbeing support, family and relationship advice, debt management, back to work support, and counselling for all Kepak colleagues and their families.