Customer Support Engineer at Scality, passionate about Linux and cloud technologies, guiding customers through technical challenges. Join a global team to protect and access data securely.
About the role
- Business Support Analyst Lead assessing operational efficiency at USAA through data analysis. Supporting strategic initiatives for the bank's contact centers and mentoring team members.
Responsibilities
- Evaluate complex business data and trends to recommend changes in methods or procedures
- Provide support and direction to team members and functional partners
- Apply subject-matter-expert functional knowledge to produce complex work deliverables
- Assist and mentor team members and project managers in developing problem-solving approaches
- Manage broad functional projects and/or participate as a SME resource
- Maintain broad system knowledge and implement training needs
- Plan and design business processes and recommend changes
- Gather information, analyze data and trends to identify business optimization opportunities
- Support team with assigned analysis and contribute in discussions of strategic options
Requirements
- Bachelor’s Degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years of experience in end-to-end analysis and/or operations experience
- Knowledge of business operations and systems/business requirements processes
- Experience facilitating and driving collaboration to common understanding of business requirements
- Knowledge of business analysis tools for example: MS Visio, MS Excel, Tableau, SQL
- Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations
- 5 years’ experience in extracting and compiling advanced level analytical data
- 3-5 years in a role with proven results in call reduction strategies
- 3-5 years' experience in implementing contact center management strategies
- Experience in project management processes and implementations
- Knowledge and experience with contact center management related systems for workforce management, call routing, reporting, call recording, etc.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Support Engineer focusing on operations within a critical infrastructure team. Maintaining 24/7 operations for international clients in a dynamic environment.
Technician Support IT primarily responsible for maintenance and user support in an industrial setting. Working for an inclusive company focused on creating sustainable jobs for the disadvantaged.
Support Technician for final user equipment at SONDA. Solving incidents and configuring technology services under Sonda's model.
Technical Support Engineer providing support for Optix clients in a hybrid role. Managing technical issues and enhancing user experience with the Optix platform.
Summer Intern providing hands - on technical support in a large international enterprise environment. Opportunity to develop strong customer service and troubleshooting skills.
Technical engineer resolving customer concerns and improving internal tooling at Vercel. Collaborating with teams to drive solutions and enhance user experience.
Senior Product Life Cycle Support Engineer at GE Vernova driving engineering initiatives and managing product - focused programs. Engaging with cross - functional teams to improve effectiveness and coordination in engineering functions.
Senior Product Life Cycle Support Engineer at GE Vernova improving engineering function effectiveness through cross - functional programs. Utilizing technical and analytical skills to improve product - focused initiatives while collaborating with various stakeholders.
Credentialing Support Analyst maintaining compliance files for healthcare professionals at Anders Group. Managing credentialing, compliance, and data management in a hybrid work environment.