Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Manage end-to-end invoicing processes, including invoice creation, data preparation, review, and finalization, ensuring accuracy and compliance with purchase orders.
- Extract, analyse, and validate invoicing data from SOWs (external) and IOMs (internal subcontracting).
- Collaborate with client vendors and internal teams (AR/AP) to resolve invoicing issues and ensure smooth payment processing.
- Prepare complex settlements and interfirm statements in line with internal policies.
- Capture and maintain billing metrics in relevant systems and support technical implementation in respective tools.
- Carry out billing-related activities such as invoice handling, shipping, and dunning processes.
- Conduct proactive analysis, discussions, and evaluations with Engagement Teams regarding services and projects provided for accounts.
- Time, expense, budget, margin analysis and calculations
- Encouraging knowledge sharing and sharing best practices
- Stay connected with the business and functional experts
Requirements
- You are fluent in English language (written and oral)
- You possess a good knowledge of MS Office package (Excel-PowerPoint and Outlook)
- Excellent communications and organizational skills
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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