Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Support position at JUSTROCKET in Cluj-Napoca, aiding property managers with innovative solutions. Responsibilities include processing calls, editing tickets, and creating support content.
Responsibilities
- Process phonecalls & tickets
- Editing tickets
- Answering product-related questions
- Provide feedback to the customers in using German language
- Conception and creation of support articles and videos
- Coordination and communication with the developers
Requirements
- Customer facing experience
- Fluent in English & German (both writing & speaking)
- Problem-solving skills and technical understanding of products and systems
- Strong communication skills in customer contact
- Reliability and independence in handling tasks
- Nice to have: Background in economics, computer science, business administration, or similar (Bachelor/Master).
Benefits
- Assistance in setting up the project/integrating with the team
- Guidance while onboarding
- Support in any aspect of your activities
- Free choice of hardware
- Perks like private health insurance and 7card
- Regular team events like a week in a mountain hut
- Hybrid work mode (we will empower a flexible hybrid mode forever)
- Central working place in a big company house with lots of community space such as garden, BBQ area, and much more
- anything you are missing – let's talk!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.