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About the role
- Business Development Manager at Hydrafacial responsible for territory performance and customer success. Collaborating with sales and training specialists to drive business growth and product adoption.
Responsibilities
- Manages a territory of Hydrafacial customers, introducing them to new products, procedures, and protocols and providing business development and marketing support to assist with their success with the award-winning Hydrafacial
- Helps clients understand how to position the Hydrafacial treatment inside their practices and businesses, ensuring the consistent reordering of consumable products that produce great outcomes for customers
- Helps physician practices and spas improve their top and bottom lines with Hydrafacial
- Drives additional device purchases (2nd systems/trade ups) within current customer base
- Utilizes trunk stock effectively and strategically to increase booster penetration and overall utilization
- Develops individualized business plans to drive growth through strategic positioning, menu planning and in-office pull through initiatives
- Reviews Loyalty for both the provider program and my beauty health app for customers
- Provides hands-on training with support from RTS or independently if/when needed
- Full office support including teaching patient consultation, coaching, front desk training
- Conducts field programs (when available) to drive utilization through more advanced tactical strategies
- Communicates value proposition of Hydrafacial to reinforce customers decision to use/purchase product
- Plans and books consistent and approved travel throughout territory to drive business and meet with customers
- Supports Hydrafacial customer events in-person to represent Hydrafacial and support growth of the brand in their business
- Attends annual Global Sales meetings, Mid-year/Regional meetings, and potentially supports Tradeshows if/when needed
- Works professionally and respectfully with Inside sales reps, customer support, sales support, accounting, and tech teams to ensure best customer service practices
- Educates clients on how to utilize the online ordering platform to optimize clients ordering experience
- Utilizes Salesforce for the REQUIRED daily documentation of visits, calls, and emails
- Performs other duties as assigned
Requirements
- High school diploma or GED required
- Minimum 4 + years Account Management experience selling into the aesthetics (cash-pay) market
- Ability to provide specific examples of your success helping medical practices or med-spas build a business around your products
- Manage creation of tools, processes and programs designed to drive patient volume at an owner-operated business level
- Demonstrate high levels of Clinical, Sales and Business Acumen
- Exceptional communication, planning and organizational skills
- Ability to forge strong relationships with clients to increase utilization
- Experience being assigned and achievement of sales quota and MBOs
- Ability to strategically upsell, forecast and leverage resources to achieve goals
- Ability to travel up to 75% by automobile or via plane required
- Willingness to attend evening/weekend events if/when it makes sense to develop customer business
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- FSAs
- HSAs
- Accident insurance
- Pet insurance
- Company-paid life and AD&D insurance
- Company-paid long-term and short-term disability insurance
- 401(k) with employer match
- Paid time off (PTO)
- Paid holidays
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