Business Development Manager at Hydrafacial responsible for territory performance and customer success. Collaborating with sales and training specialists to drive business growth and product adoption.
Responsibilities
Manages a territory of Hydrafacial customers, introducing them to new products, procedures, and protocols and providing business development and marketing support to assist with their success with the award-winning Hydrafacial
Helps clients understand how to position the Hydrafacial treatment inside their practices and businesses, ensuring the consistent reordering of consumable products that produce great outcomes for customers
Helps physician practices and spas improve their top and bottom lines with Hydrafacial
Drives additional device purchases (2nd systems/trade ups) within current customer base
Utilizes trunk stock effectively and strategically to increase booster penetration and overall utilization
Develops individualized business plans to drive growth through strategic positioning, menu planning and in-office pull through initiatives
Reviews Loyalty for both the provider program and my beauty health app for customers
Provides hands-on training with support from RTS or independently if/when needed
Full office support including teaching patient consultation, coaching, front desk training
Conducts field programs (when available) to drive utilization through more advanced tactical strategies
Communicates value proposition of Hydrafacial to reinforce customers decision to use/purchase product
Plans and books consistent and approved travel throughout territory to drive business and meet with customers
Supports Hydrafacial customer events in-person to represent Hydrafacial and support growth of the brand in their business
Attends annual Global Sales meetings, Mid-year/Regional meetings, and potentially supports Tradeshows if/when needed
Works professionally and respectfully with Inside sales reps, customer support, sales support, accounting, and tech teams to ensure best customer service practices
Educates clients on how to utilize the online ordering platform to optimize clients ordering experience
Utilizes Salesforce for the REQUIRED daily documentation of visits, calls, and emails
Performs other duties as assigned
Requirements
High school diploma or GED required
Minimum 4 + years Account Management experience selling into the aesthetics (cash-pay) market
Ability to provide specific examples of your success helping medical practices or med-spas build a business around your products
Manage creation of tools, processes and programs designed to drive patient volume at an owner-operated business level
Demonstrate high levels of Clinical, Sales and Business Acumen
Exceptional communication, planning and organizational skills
Ability to forge strong relationships with clients to increase utilization
Experience being assigned and achievement of sales quota and MBOs
Ability to strategically upsell, forecast and leverage resources to achieve goals
Ability to travel up to 75% by automobile or via plane required
Willingness to attend evening/weekend events if/when it makes sense to develop customer business
Benefits
Medical insurance
Dental insurance
Vision insurance
FSAs
HSAs
Accident insurance
Pet insurance
Company-paid life and AD&D insurance
Company-paid long-term and short-term disability insurance
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