Hybrid Business Consultant – Xstore

at OLR

• Job title: Business Consultant – Xstore
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Oracle
• Location requirements: Hybrid, Porto, Portugal

About the role

• Business Consultant guiding Oracle Retail Xstore software implementations and offering client support in Portugal. Engaging in project management and technical consultations for optimal software solutions.

Responsibilities

• Assist in the definition of project objectives, scope, processes, organization, timelines, and overall approach.
• Lead Business Impact Analysis (BIA) Session on POS and supporting OMNI applications (CRM, OMS, OB).
• Consider and define implementation and integration alternatives.
• Act as a contact for the system functionality advice and provide coaching to the client business process team users.
• Define system configuration requirements, identify gaps, and recommend system modifications and process changes to optimally satisfy business users.
• Document functional requirements for modifications and support the design process for the client.
• Escalate project issues that cannot be resolved within your sphere of influence/authority to the Project Manager as needed.
• Support multiple customer development and deployment projects by consulting on best practices for payment transactions, providing technical assistance, and custom solutions based on requirements.
• Work with internal development teams to write customer-based functional requirements and support the development of new products and technologies.
• Design hardware and software testing and evaluations for payment and tablet devices.
• Provide regular project updates to key stakeholders.
• Collaborate with business development and sales personnel to achieve technical support of the certification of payment by processors and consult on them to pre-sales customers.
• Maintain a detailed knowledge of the functional capabilities and integration points of the Oracle Retail Xstore solution, as well as an in-depth understanding of payments and associated processes.
• Assist with driving test plan definition, creation, and execution, as well as go-live assessments as needed.
• Lead/Support System Integration Testing (SIT) and User Acceptance Testing (UAT) with clients.

Requirements

• Understanding of Oracle Retail Xstore solution functional concepts, integration points, and functional application knowledge.
• Demonstrable record in successful large-scale package software implementation.
• Demonstrable experience in the definition of business process definition and improvement.
• Working knowledge of the practices, procedures, and principles of project management.
• Ability to identify and proactively solve problems for Oracle Retail Xstore clients.
• Strong client negotiation and demonstrated consulting skills.
• Understands and demonstrates financial responsibility as related to the overall project budget and timelines.
• Capable of driving process improvement.
• Strong interpersonal skills with the ability to influence; excellent verbal and written communication.
• Ability to work with clients to build a sense of shared ownership and minimize potential resistance.
• High degree of initiative, motivation, and problem-solving skills.
• Ability to be flexible and adapt to change in a complex global organization.
• Professional approach when dealing with internal and external customers.
• Ability to work collaboratively within a team environment to meet aggressive goals with multiple competing priorities.
• Must be detail-oriented, analytical, and organized, as well as a self-starter with the ability to think creatively.
• Ability to maintain a positive attitude under stressful circumstances.
• Ability to maintain confidentiality when dealing with proprietary information.
• Proficient with MS Office applications (Word, Excel, PowerPoint, Project).
• Payment industry experience in both payment software and security.
• Experienced in EMV standards and certification.

Benefits

• Private Health Insurance
• Private Life Insurance
• Flex Benefits monthly allowance
• Work-from-home friendly
• Coffee, Tea, and Water in the office
• Different social events with a lot of food
• Great Collaborative environment
• Training and developing
• Employer Benefits Program
• A Certified Great Place to Work