Account Manager responsible for developing and managing key accounts in Brazil's healthcare sector. Driving business strategies for essential health products in Paraná, Rio Grande do Sul, and Santa Catarina.
About the role
- Service Desk Consultant providing IT support for a leading automotive financial services provider. Handling incidents and service requests with a focus on customer satisfaction and problem resolution.
Responsibilities
- Acting as main contact for incidents and/or service requests
- Solving incidents following existing documentation
- Call Handling (inbound and outbound calls)
- Performing qualified registration of incidents and service requests
- Providing accurate information to other infrastructure support teams (2nd level support)
- End-to-end tracking of tickets
Requirements
- Bachelor’s degree in technical/non-technical fields would be nice to have
- Minimum 1-3 years of experience in customer support or call centers
- Strong problem solving and research skills
- Promptitude, proactivity and customer-oriented mindset
- An ITIL qualification is preferable but not essential
- Excellent command of both spoken and written German and English
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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