ITSM and ServiceNow Delivery Manager leading strategic direction and overseeing service delivery in fintech. Managing ServiceNow platform and mentoring support teams in a collaborative environment.
AL
Hybrid Business Analyst, ServiceNow
Posted 2 months ago
About the role
- ServiceNow Business Analyst working with various modules and collaborating with teams. Focused on Requirement Analyses and documentation with a financial services leader based in the U.S.
Responsibilities
- Experienced in Story writing in ServiceNow, JIRA, SDLC Agile module, Visio
- Close collaboration with Developer, Solution architects and other team members for the requirements
- Ability to recognize potential and actual issues, needs and opportunities for improvement
Requirements
- Bachelor’s degree in computer science, engineering, business, or comparable studies
- 2-4 years of experience in Requirement Analyses
- Good to have ServiceNow Admin Cert, CIS – VR, CIS – SIR
- Analytical mind and problem-solving aptitude
- Excellent documentation and communication skills
- Knowledge of Modules - Vulnerability Response, Security Incident response & Threat intelligence
- Understanding of basics of REST and SNOW Integration
- Good to have knowledge of Service Portal & Workspaces
Benefits
- health insurance
- flexible working hours
- paid time off
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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