ServiceNow HRSD Senior Specialist configuring and developing HRSD solutions at Sonova, collaborating with IT and HR stakeholders for effective implementations.
About the role
- Business Analyst in ServiceNow focusing on CRM/CSM. Guiding projects from consultancy to implementation within a multinational and innovative environment.
Responsibilities
- Support and shape ServiceNow projects from consulting and concept through implementation to post-go-live operations
- Analyze and design functional requirements in CRM and CSM
- Work in agile environments and create features, epics, and user stories
- Conduct business analyses to derive optimization measures for digital workflows
- Perform minor configurations of ServiceNow modules
- Support onboarding and mentor junior consultants
- Independently shape the service portfolio in the ServiceNow domain
Requirements
- Domain expertise in CRM and/or CSM
- Ideally experience with ServiceNow or a strong motivation to acquire ServiceNow skills
- Professional experience in software development, technology consulting, and/or system integration
- Analytical and conceptual skills
- Enjoy being the interface between IT and business stakeholders
- Strong analytical skills and problem-solving ability
- Knowledge of process optimization and modeling
- Strong conflict-resolution skills, excellent communication, and confident presentation skills
- University degree
- Business-fluent German and good command of English
- Willingness to travel for consulting projects within the DACH region
Benefits
- Attractive, performance-based compensation
- Family-friendly company with flexible working hours: remote, at client sites, or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities, because our employees' know-how drives us forward
- Exciting projects in an innovative, international environment using cutting-edge technologies
- Teamwork is important to us
- Life is more than work — we offer 30 days of annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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