ServiceNow Developer designing, developing, and implementing ITSM solutions for clients in a global technology environment. Collaborating with teams to enhance digital workflows and enterprise automation.
About the role
- Business Analyst in ServiceNow focusing on CRM/CSM. Guiding projects from consultancy to implementation within a multinational and innovative environment.
Responsibilities
- Support and shape ServiceNow projects from consulting and concept through implementation to post-go-live operations
- Analyze and design functional requirements in CRM and CSM
- Work in agile environments and create features, epics, and user stories
- Conduct business analyses to derive optimization measures for digital workflows
- Perform minor configurations of ServiceNow modules
- Support onboarding and mentor junior consultants
- Independently shape the service portfolio in the ServiceNow domain
Requirements
- Domain expertise in CRM and/or CSM
- Ideally experience with ServiceNow or a strong motivation to acquire ServiceNow skills
- Professional experience in software development, technology consulting, and/or system integration
- Analytical and conceptual skills
- Enjoy being the interface between IT and business stakeholders
- Strong analytical skills and problem-solving ability
- Knowledge of process optimization and modeling
- Strong conflict-resolution skills, excellent communication, and confident presentation skills
- University degree
- Business-fluent German and good command of English
- Willingness to travel for consulting projects within the DACH region
Benefits
- Attractive, performance-based compensation
- Family-friendly company with flexible working hours: remote, at client sites, or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities, because our employees' know-how drives us forward
- Exciting projects in an innovative, international environment using cutting-edge technologies
- Teamwork is important to us
- Life is more than work — we offer 30 days of annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
Technical Project Manager managing AI product initiatives within DXC Technology. Leading project execution and ensuring alignment with technical teams and stakeholders.
ServiceNow Developer responsible for ITSM module customization and platform improvement at Egon Zehnder. Engage with teams, ensuring high service quality and data integrity.
ServiceNow Developer providing solutions aligned with client requirements and enterprise performance. Collaborating with stakeholders to ensure quality and facilitating continuous improvements.
ServiceNow Architect developing solutions within the ServiceNow platform for government processes. Engaging in Agile development to drive system improvements and stakeholder needs in a fast - paced environment.
Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
Group Technology Manager overseeing the ServiceNow platform delivery for Truist, ensuring service - aware decisioning and platform integrity. Key responsibilities include governance and risk ownership.
ServiceNow Service Portal Developer responsible for designing, building, and maintaining custom portals on ServiceNow platform. Requires strong expertise in ServiceNow’s Service Portal framework and web technologies.
ServiceNow Developer supporting project teams in development and implementation of solutions. Customizing processes and automating IT and business workflows.