Cybersecurity GRC Analyst at F5 ensuring risk and compliance for ServiceNow platform. Responsible for operationalizing business continuity and disaster recovery processes.
About the role
- Business Analyst in ServiceNow focusing on CRM/CSM. Guiding projects from consultancy to implementation within a multinational and innovative environment.
Responsibilities
- Support and shape ServiceNow projects from consulting and concept through implementation to post-go-live operations
- Analyze and design functional requirements in CRM and CSM
- Work in agile environments and create features, epics, and user stories
- Conduct business analyses to derive optimization measures for digital workflows
- Perform minor configurations of ServiceNow modules
- Support onboarding and mentor junior consultants
- Independently shape the service portfolio in the ServiceNow domain
Requirements
- Domain expertise in CRM and/or CSM
- Ideally experience with ServiceNow or a strong motivation to acquire ServiceNow skills
- Professional experience in software development, technology consulting, and/or system integration
- Analytical and conceptual skills
- Enjoy being the interface between IT and business stakeholders
- Strong analytical skills and problem-solving ability
- Knowledge of process optimization and modeling
- Strong conflict-resolution skills, excellent communication, and confident presentation skills
- University degree
- Business-fluent German and good command of English
- Willingness to travel for consulting projects within the DACH region
Benefits
- Attractive, performance-based compensation
- Family-friendly company with flexible working hours: remote, at client sites, or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities, because our employees' know-how drives us forward
- Exciting projects in an innovative, international environment using cutting-edge technologies
- Teamwork is important to us
- Life is more than work — we offer 30 days of annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ServiceNow Solution Architect at DXC Technology leading technical delivery of ServiceNow projects and mentoring teams. Collaborating with stakeholders to create innovative and robust solutions aligned with business needs.
ServiceNow Administrator implementing technical strategies that power FCC’s daily operations and managing ITSM and ITOM practices. Developing high - quality ServiceNow features and ensuring platform stability.
Junior ServiceNow Developer supporting the development and maintenance of ServiceNow solutions for Cadmus. Collaborating with internal users and performing technical documentation and improvements support.
ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
Business Executive leading the ServiceNow business in Sweden's market at a top Business Technology company. Driving strategic transformation selling with a dedicated sales team and collaboration with leadership.
ServiceNow AI Developer/Architect creating AI solutions on the ServiceNow platform for Nordic and European clients with a focus on GenAI applications.
Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
Chief Technology Officer at Sofigate, leading technology vision and customer engagement through ServiceNow. Shaping strategy and offerings, collaborating with international clients to drive business growth.
ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.