Hybrid Branch Manager

at NewFed Mortgage Corp.

• Job title: Branch Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Tulsa, United States

About the role

• Branch Manager leading daily operations and mentorship at NewFed Mortgage. Responsible for growth, compliance, and team performance in a service-oriented environment.

Responsibilities

• Lead and manage Loan Officers and operational staff within the branch, fostering a high-performing, service-oriented team environment.
• Proactively recruit and onboard new Loan Officers, with a focus on growth, retention, and cultural alignment.
• Ensure all new hires receive thorough training and support, with emphasis on productivity, quality, compliance, and customer experience.
• Serve as a go-to resource for resolving customer service concerns, loan qualification issues, and day-to-day training opportunities.
• Analyze pipeline volume and forecasting trends; set clear productivity expectations and track performance using KPIs.
• Monitor branch performance against revenue goals and budget targets; use financial data to identify areas of strength and opportunity.
• Stay current on all relevant mortgage regulations and ensure full compliance with industry standards (including TILA, RESPA, GLBA, etc.).
• Maintain an active understanding of local market conditions, interest rate trends, and regulatory changes that impact borrowers and loan programs.
• Develop and execute local marketing strategies to promote the branch, attract new borrowers, and enhance brand visibility in the community.
• Build and maintain strong referral relationships with local realtors, builders, developers, and other key partners.
• Maintain a personal pipeline of both self-generated and company-provided leads, guiding borrowers through the loan process from application to closing.
• Take on additional duties and projects as assigned by management to support branch and company-wide initiatives.
• Provide direct supervision to branch team members, ensuring responsibilities are carried out in alignment with company policies and applicable laws.
• Oversee all aspects of branch staffing and team development, including interviewing, hiring, onboarding, training, performance management, coaching, and corrective action as needed.
• Lead with accountability and care - setting clear expectations, recognizing strong performance, and supporting team members in resolving challenges as they arise.

Requirements

• High school diploma or equivalent
• Active NMLS licensure in one or more states
• 5+ years of experience as a Mortgage Loan Originator (MLO)
• 2+ years of experience in a supervisory or leadership role within mortgage sales
• Experience with sales forecasting, pipeline planning, and recruiting is preferred
• Technical proficiency in Microsoft Office suite required; experience with Encompass LOS strongly preferred
• Proven ability to lead, support, and motivate a team in a hybrid work environment
• Demonstrated success in both sales production and team leadership
• In-depth knowledge of mortgage loan products, industry regulations, and underwriting guidelines
• Strong communication skills with the ability to present ideas clearly and effectively
• Highly organized with strong problem-solving and analytical abilities
• A commitment to excellence, professionalism, and achieving team goals.

Benefits

• Commission: This is a commission-based position, paid in basis points (bps) on closed loan volume, with the opportunity to receive company-provided leads to supplement self-generated volume.
• Override: Monthly basis points (bps) override opportunity on the funded volume of employees assigned or recruited to the branch.
• Benefits Eligibility: Full-time employees are eligible to participate in NewFed’s benefits package and 401(k) plan on the first of the month following 30 days of employment.
• 401(k) Plan: Includes a company match to support long-term financial goals.