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About the role
- Lead and manage Loan Officers and operational staff within the branch, fostering a high-performing, service-oriented team environment.
- Proactively recruit and onboard new Loan Officers, with a focus on growth, retention, and cultural alignment.
- Ensure all new hires receive thorough training and support, with emphasis on productivity, quality, compliance, and customer experience.
- Serve as a go-to resource for resolving customer service concerns, loan qualification issues, and day-to-day training opportunities.
- Analyze pipeline volume and forecasting trends; set clear productivity expectations and track performance using KPIs.
- Monitor branch performance against revenue goals and budget targets; use financial data to identify areas of strength and opportunity.
- Stay current on all relevant mortgage regulations and ensure full compliance with industry standards (including TILA, RESPA, GLBA, etc.).
- Maintain an active understanding of local market conditions, interest rate trends, and regulatory changes that impact borrowers and loan programs.
- Develop and execute local marketing strategies to promote the branch, attract new borrowers, and enhance brand visibility in the community.
- Build and maintain strong referral relationships with local realtors, builders, developers, and other key partners.
- Maintain a personal pipeline of both self-generated and company-provided leads, guiding borrowers through the loan process from application to closing.
- Take on additional duties and projects as assigned by management to support branch and company-wide initiatives.
- Provide direct supervision to branch team members, ensuring responsibilities are carried out in alignment with company policies and applicable laws.
- Oversee all aspects of branch staffing and team development, including interviewing, hiring, onboarding, training, performance management, coaching, and corrective action as needed.
- Lead with accountability and care - setting clear expectations, recognizing strong performance, and supporting team members in resolving challenges as they arise.
Requirements
- High school diploma or equivalent
- Active NMLS licensure in one or more states
- 5+ years of experience as a Mortgage Loan Originator (MLO)
- 2+ years of experience in a supervisory or leadership role within mortgage sales
- Experience with sales forecasting, pipeline planning, and recruiting is preferred
- Technical proficiency in Microsoft Office suite required; experience with Encompass LOS strongly preferred
- Proven ability to lead, support, and motivate a team in a hybrid work environment
- Demonstrated success in both sales production and team leadership
- In-depth knowledge of mortgage loan products, industry regulations, and underwriting guidelines
- Strong communication skills with the ability to present ideas clearly and effectively
- Highly organized with strong problem-solving and analytical abilities
- A commitment to excellence, professionalism, and achieving team goals.
Benefits
- Commission: This is a commission-based position, paid in basis points (bps) on closed loan volume, with the opportunity to receive company-provided leads to supplement self-generated volume.
- Override: Monthly basis points (bps) override opportunity on the funded volume of employees assigned or recruited to the branch.
- Benefits Eligibility: Full-time employees are eligible to participate in NewFed’s benefits package and 401(k) plan on the first of the month following 30 days of employment.
- 401(k) Plan: Includes a company match to support long-term financial goals.
Job title
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